Technical Account Manager

Miro•Austin, TX

About The Position

We are seeking a Technical Account Manager (TAM) to partner with Enterprise customers and help them maximize the business value of their investment in Miro. As a TAM, you will act as a fractional strategic advisor—guiding customers through workflow optimization, driving AI-powered adoption, and embedding Miro into their innovation operating models to secure long-term value and partnership. TAMs are key players in evolving how the world’s most innovative companies Discover, Define, and Deliver new products and services. Operating with a high degree of autonomy, you will combine product knowledge, strategic insight, technical fluency, and change management expertise to drive measurable outcomes for your customers.

Requirements

5+ years in consulting, technical account management, customer success, or similar roles in enterprise SaaS
Strong technical fluency: familiarity with APIs, integrations, and enterprise IT ecosystems
Proven ability to lead workflow optimization, platform adoption, and change management initiatives
Expertise in platform analytics to drive data-informed decisions and continuous improvement
Skilled at facilitating executive-level discussions and cross-functional workshops
Highly proactive, strategic thinker with a strong customer outcome orientation, capable of operating independently and navigating ambiguity
Willing to travel to customer sites up to 25%

Nice To Haves

Familiarity with collaboration tooling and product/service development workflows is a plus

Responsibilities

Guide customers in designing and evolving workflows across the Discover–Define–Deliver innovation lifecycle
Recommend integration strategies and automation opportunities that drive alignment, speed, and business value
Provide guidance on embedding Miro into the customer’s existing systems and ways of working
Monitor platform health, engagement, usage patterns, and feature adoption
Deliver proactive, insight-driven recommendations to deepen adoption of Miro’s core and emerging AI capabilities
Assess the customer’s technical landscape to identify opportunities to consolidate tools and harmonize Miro with other widely used platforms
Equip internal champions with strategies to scale adoption across departments, regions, and teams
Support customer Centers of Excellence (CoEs) with guidance on best practices, governance, and deployment at scale
Navigate organizational change to help Miro become a strategic pillar in innovation initiatives
Collaborate with Customer Success Managers to co-facilitate impactful Quarterly Business Reviews (QBRs), showcasing progress against business goals and demonstrating tangible ROI
You will provide robust adoption reporting and business outcome analytics, influencing customer strategy and reinforcing the value that underpins renewals and growth opportunities
Provide adoption reporting and business outcome analytics to inform ongoing strategy