Technical Account Manager

Jobgether

6d • $70,000 - $100,000 • Remote

About The Position

The Technical Account Manager (TAM) will serve as a trusted technical advisor for a portfolio of enterprise customers, ensuring successful deployment, adoption, and scaling of a complex SaaS platform. This role combines hands-on technical execution with strategic advisory responsibilities, directly impacting customer satisfaction, renewal, and long-term value. You will collaborate cross-functionally with Customer Success, Product, Engineering, and Sales teams to translate customer needs into actionable technical solutions, prevent adoption risks, and optimize platform utilization. The ideal candidate thrives in dynamic, high-accountability environments, enjoys solving complex technical challenges, and has a strong track record supporting enterprise SaaS customers. This fully remote role offers the chance to influence customer success at scale and drive meaningful business outcomes.

Requirements

• 5–10+ years of experience in post-sales technical roles, solutions engineering, or customer engineering within enterprise SaaS.
• Strong understanding of cloud architectures, APIs, integrations, and enterprise security concepts.
• Experience supporting large enterprise customers in complex, multi-system environments.
• Ability to translate technical concepts into clear business impact for non-technical stakeholders.
• Excellent communication, problem-solving, and cross-functional collaboration skills.
• Comfort working in remote, high-accountability, customer-facing environments.

Nice To Haves

• Experience in regulated industries such as financial services, healthcare, government, or GRC is a plus.
• Prior experience as a Solutions Engineer, Implementation Lead, or Senior Support Engineer preferred.

Responsibilities

• Own the technical success of assigned enterprise accounts from onboarding through renewal, ensuring rapid and sustained time-to-value.
• Serve as the primary technical liaison for customer IT, security, and engineering stakeholders.
• Lead technical onboarding, environment setup, and complex integrations including APIs, SSO, and data pipelines.
• Proactively monitor platform health, performance, and usage to identify and mitigate risks before they impact customers.
• Coordinate incident response, escalations, and root-cause analysis with Support and Engineering teams.
• Provide guidance on platform configuration, optimization, and best practices, documenting technical architectures and decisions.
• Act as a long-term technical advisor, identifying opportunities for adoption, renewal, and expansion while influencing internal product roadmaps.
• Collaborate cross-functionally to ensure alignment between technical execution and business outcomes.

Benefits

• Competitive salary reflecting experience and expertise ($70,000–$100,000 USD).
• Fully remote work with flexible hours aligned to East Coast time zones.
• Opportunity to influence customer success and long-term platform adoption.
• Exposure to a dynamic, fast-growing enterprise SaaS environment.
• Meaningful impact on ethical and compliant business practices for global organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed