Technical Account Manager

Ambient.ai • Boston, MA

3d • Remote

About The Position

The Technical Account Management team plays a pivotal role in the lives of our F500 enterprise customers. They expertly guide each client from kickoff through implementation, onboarding, testing, and training—ensuring smooth product adoption and delivering best practice insights that maximize value, drive success on our platform, and ultimately fuel renewal and expansion.
As a Technical Account Manager, you will combine technical muscle, consultative problem-solving, and a customer-focused mindset to ensure our customers maximize the value of Ambient.ai. This role is for someone who thrives in a fast-paced environment, enjoys working closely with cutting-edge technology, and has a proven track record of driving successful outcomes for enterprise customers.

Requirements

• 7+ years of experience in a customer-facing role, such as Technical Account Management, Customer Success, Field Engineering, or Customer Engineering, ideally within enterprise SaaS or startup environments
• Basic understanding of L2 switching (VLANs, limitations of L2 vs. L3, physical vs. logical network isolation
• Basic Linux networking skills (assigning IP/mask/gateway to NICs, configuring MLAG/failover redundancy)
• Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholders and complexity
• Self-motivated, proactive team player with high integrity and desire to assist your colleagues and customers - you can be flexible as this company & role scales
• Strong interpersonal skills and experience in building strong internal and external relationships
• Strong analytical and problem-solving skills; displays trust and integrity under pressure when working through customer issues
• Excellent verbal and written communication & presentation skills
• Basic understanding or interest in learning about machine learning / artificial intelligence

Nice To Haves

• Experience in management consulting and/or business process transformation

Responsibilities

• Take complete ownership of our customers' success, guiding them from post-contract signature to renewal
• Collaborate closely with stakeholders to define and document critical goals, success criteria, and KPIs, and regularly measure and report progress toward these objectives
• Drive technical implementation, product configuration, and onboarding processes. Guide customers through setup, training, testing, and deployment, ensuring seamless integration into their existing security environment
• Become an expert on the Ambient.ai platform and relevant technologies, including networking, cloud infrastructure, and AI/ML.
• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
• Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
• Partner with marketing to highlight opportunities for customer references and case studies
• Able to travel up to 30%

Benefits

• Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
• Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
• We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
• The latest tech and awesome swag will be delivered to your door
• Enjoy a full range of opportunities to connect with your awesome co-workers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed