Technical Account Manager

OneReach.ai • Berkeley, CA

8d • Hybrid

About The Position

OneReach.ai builds conversational AI and automation tools that help organizations improve how they communicate and operate. Founded by Robb Wilson, author of Age of Invisible Machines, the company focuses on practical, human-centered automation for real business use cases.
Our no-code/low-code platform enables teams to design and manage AI-driven workflows, virtual assistants, and system integrations across channels. Customers use the platform to automate processes, personalize interactions, and connect existing enterprise tools - reducing manual work and improving efficiency at scale.
Position Overview
We’re seeking a client-facing Technical Account Manager to drive successful delivery of complex automation initiatives across technical, product, and customer teams. In this role, you will serve as a trusted advisor to customers—aligning technical strategy with business goals while coordinating planning, execution, and delivery.
This position blends hands-on account management with strong technical expertise and communication skills, ensuring solutions are delivered with technical excellence, clear customer alignment, and measurable business impact.

Requirements

• Bachelor’s degree in a technical field (Computer Science, Engineering, or related) or equivalent hands-on experience.
• Ability to work onsite from our Berkeley, CA office at least two days per week.
• 5+ years of experience in technical account management or technical project/program management in a software, automation, or technology-driven environment.
• Demonstrated experience working directly with clients or enterprise stakeholders, balancing delivery execution with relationship management.
• Strong documentation and organizational skills, with experience producing structured internal and external program artifacts such as status reports, risk logs, and delivery dashboards.
• Solid understanding of software development lifecycles, system integrations, and automation architectures.
• Experience translating operational or customer requirements into clear, actionable technical plans.
• Excellent communication, presentation, and stakeholder management skills, with the ability to translate complex technical concepts for non-technical audiences.
• Advanced or native-level English (written and spoken).
• Comfortable with occasional travel for client workshops or on-site engagements.

Nice To Haves

• Experience with automation platforms, conversational AI, or SaaS product delivery.
• Previous hands-on experience in a technical or engineering role (e.g., software development, systems analysis, solutions engineering).
• Familiarity with low-code / no-code tools or workflow orchestration systems.
• Experience leading distributed or global delivery teams.

Responsibilities

• Build expertise in the OneReach.ai Communication Studio and related technologies (Voice, SMS, NLU, low-code/no-code).
• Lead planning and delivery of multiple concurrent projects, ensuring alignment with customer goals and organizational priorities.
• Develop and maintain account roadmaps, ensuring visibility, accountability, and clear progress reporting across stakeholders.
• Ensure all technical and business requirements are properly gathered, validated, and communicated to implementation teams.
• Identify and manage interdependencies, risks, scope, and resources across teams to ensure on-time, high-quality delivery.
• Collaborate with delivery, product, and growth teams to align on priorities, timelines, and deliverables.
• Serve as a primary point of contact for clients, facilitating design sessions, progress reviews, and key decision meetings.
• Represent OneReach.ai in customer and partner meetings, including occasional on-site visits within the U.S. and Europe.

Benefits

• Shape the future of automation: Contribute to a world-class platform that’s redefining how organizations design, deploy, and scale automation.
• Work with global experts: Collaborate daily with a distributed team of innovators in conversational AI, automation, and user experience.
• Enjoy a flexible, hybrid work culture with opportunities for professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level