Technical Account Manager (On Site)
About The Position
The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners. Your Impact Strategic Roadmap: Develop and maintain client business plans and technical roadmaps aligned with our core stack. Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded. Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges. Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way. Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication. Business Development: Collaborate with the Sales Team to showcase our value and win new business.
Requirements
- A minimum of 3 years communicating complex technical issues to clients.
- Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
- A four-year degree in a technology-related field (relevant experience may offset this requirement).
- Exceptional problem-solving abilities paired with elite verbal and written communication.
- A proven track record in high-level customer service and account management.
Responsibilities
- Develop and maintain client business plans and technical roadmaps aligned with our core stack.
- Be the voice of the client to ensure service expectations are not just met, but exceeded.
- Analyze client needs to recommend upgrades or features that solve their unique business challenges.
- Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
- Act as the primary point of contact during technical emergencies, providing calm and clear communication.
- Collaborate with the Sales Team to showcase our value and win new business.
Benefits
- Comprehensive Health, Dental, Vision, and Prescription coverage.
- 401K plan and Flexible Spending Accounts.
- Company-provided Life Insurance plus Short-term and Long-term Disability.
- Generous Paid Vacation, Sick Leave, and Holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
