Office - Technical & Administrative Supervisor

SSA Group•Jacksonville, FL

1d•Onsite

About The Position

Technical & Administrative Operations Supervisor (Cashless Environment) Who are we: SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve, deserve it. Position Title: Technical & Administrative Operations Supervisor Reports to: Administrative Operations Manager Responsibilities Deliver 452 Hospitality to ensure a memorable experience with every interaction. Responsible for management of all unit technical support requests from submission through resolution. Leads troubleshooting efforts for POS and system issues in a fully cashless environment. Attends regular support calls with HQ teams to provide updates and collaborate on solutions. Facilitate communication across departments to resolve technical issues quickly. Leads technical and system training for all in-unit staff. Conducts routine maintenance on technical equipment. Maintains accurate inventory of all technical equipment and admissions supplies. Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws. Maintain a clean, safe and organized work environment. Uphold and demonstrate a complete understanding of company policies and procedures. Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every employee, guest and client. Works quickly and efficiently to reconcile discrepancies in cashless transaction reports. Supports onsite Management team with administrative duties including training programs, documentation, uniform inventory and communication. Assists management with major financial reporting including Gross Sales, OFR, and Sales by Stand. Supports business operations in absence of Controller or when required. IDEA + Belonging Promote an inclusive & supportive approach within the Brand team. Focus on removing barriers and empowering growth for team members. Leads by example in Sustainability and Conservation efforts. Engages in community outreach and giving back initiatives. Job Requirements Thrives in a fast-paced environment. Strong interpersonal and communication skills. Goal-oriented and flexible to meet operational needs. Demonstrates leadership and desire to help the team succeed. Guest-focused mindset. Strong computer skills with system troubleshooting capability. Available evenings, weekends, and holidays. Previous Experience 3-5 years POS or digital payment systems experience preferred. Administrative or operations leadership experience preferred. Technical troubleshooting experience preferred. Must be 18 years or older. This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to request that other or different tasks are performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technological developments) SSA Group, LLC. is an equal opportunity employer. We embrace diversity and equal opportunity through our commitment to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. Compensation and Benefits Full-Time, non-exempt. Eligible for overtime pay. Vacation or Time Away From Work (TAFW) plan: up to 144 hours based on tenure. Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable. Participation in a 401(k) program with a 15% company match (eligible after one year of employment). Up to 120 hours of Paid Leave for qualifying reasons including Parental Leave and yours or your families medical conditions. Up to 40 hours Paid Bereavement. Tuition Discount through Partnership College On-Demand Pay Program. Meal Plan & Employee Discounts Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting SSA Group, LLC and its family of companies — including SSA Holdings, A&F Souvenir, Cinchio and Behavioral Essentials — are equal opportunity employers. Employment for each position is offered through the specific affiliated entity that aligns with the business operation and location of the role. We are committed to diversity and inclusion in all hiring practices and welcome applicants from all backgrounds, recognizing that a diverse team strengthens our impact. All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice"). San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.

Requirements

Thrives in a fast-paced environment.
Strong interpersonal and communication skills.
Goal-oriented and flexible to meet operational needs.
Demonstrates leadership and desire to help the team succeed.
Guest-focused mindset.
Strong computer skills with system troubleshooting capability.
Available evenings, weekends, and holidays.
Must be 18 years or older.

Nice To Haves

3-5 years POS or digital payment systems experience preferred.
Administrative or operations leadership experience preferred.
Technical troubleshooting experience preferred.

Responsibilities

Deliver 452 Hospitality to ensure a memorable experience with every interaction.
Responsible for management of all unit technical support requests from submission through resolution.
Leads troubleshooting efforts for POS and system issues in a fully cashless environment.
Attends regular support calls with HQ teams to provide updates and collaborate on solutions.
Facilitate communication across departments to resolve technical issues quickly.
Leads technical and system training for all in-unit staff.
Conducts routine maintenance on technical equipment.
Maintains accurate inventory of all technical equipment and admissions supplies.
Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
Maintain a clean, safe and organized work environment.
Uphold and demonstrate a complete understanding of company policies and procedures.
Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every employee, guest and client.
Works quickly and efficiently to reconcile discrepancies in cashless transaction reports.
Supports onsite Management team with administrative duties including training programs, documentation, uniform inventory and communication.
Assists management with major financial reporting including Gross Sales, OFR, and Sales by Stand.
Supports business operations in absence of Controller or when required.
Promote an inclusive & supportive approach within the Brand team.
Focus on removing barriers and empowering growth for team members.
Leads by example in Sustainability and Conservation efforts.
Engages in community outreach and giving back initiatives.

Benefits

Full-Time, non-exempt.
Eligible for overtime pay.
Vacation or Time Away From Work (TAFW) plan: up to 144 hours based on tenure.
Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable.
Participation in a 401(k) program with a 15% company match (eligible after one year of employment).
Up to 120 hours of Paid Leave for qualifying reasons including Parental Leave and yours or your families medical conditions.
Up to 40 hours Paid Bereavement.
Tuition Discount through Partnership College On-Demand Pay Program.
Meal Plan & Employee Discounts
Accrued paid sick leave provided in accordance with state law, state/location confirmed in job posting