Technical Application Scientist
About The Position
At GENEWIZ, from Azenta Life Sciences, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships. GENEWIZ is a global leader in multiomics and synthetic solution services with headquarters in South Plainfield, NJ and offices and operations worldwide. We empower our customers’ research by providing high-quality, precision-based solutions from discovery through clinical development, enabling scientists to make breakthroughs faster and more efficiently. Key services include Next Generation and Sanger sequencing, gene synthesis, gene-to-discovery solutions including antibody production, viral packaging and mRNA synthesis. Together with our customers, we can be the partner of choice for life science communities worldwide, driving advancements that foster innovation across the globe. The Technical Application Scientist position is a non-bench role that works closely with customers and the lab in order to effectively manage the customer interaction with GENEWIZ.
Requirements
- Master’s Degree required with 2+ years of relevant experience required
- In-depth knowledge of NGS techniques, applications, and platforms is required
- Prior scientific technical support and troubleshooting experience is required
- Excellent interpersonal skills, both verbal and written, is required
- Ability to efficiently, accurately, and succinctly communicate complex information is required
- Ability to multitask and meet deadlines in a fast-paced, customer-oriented environment
Nice To Haves
- PhD preferred
- Project management experience recommended
Responsibilities
- Provide NGS consultation for complex projects via enhanced touchpoints including emails, direct calls, and teleconferences
- Review all NGS quotes from Associate Study Managers
- Train Associate Study Managers
- Optimize pre-sales and quoting workflow
- Lead troubleshooting for standard cases
- Serve as the main point of contact for select external customers including, but not limited to:
- General pre-sales inquiries
- Complex project design
- Progress reports
- Technical support/troubleshooting
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
