Technical Applications & Customer Support Representative
About The Position
It is a highly hands-on, versatile position in a lean organization where you will wear multiple hats and grow with the business. You will support customers in understanding and applying technically sophisticated testing systems - helping them select the right configuration, answering application-related questions, coordinating with German engineering teams when deeper expertise is required, and ensuring smooth order processing from inquiry to delivery. You do not need to come in as a subject-matter expert. What matters most is: Technical curiosity and willingness to learn Comfort working with laboratory or measurement-based equipment Strong communication skills Motivation to take ownership in a growing organization You will work directly with US leadership and collaborate closely with German engineering teams. As the U.S. market continues to expand, this role offers increasing responsibility and long-term development potential.
Requirements
- Experience in customer service, sales, technical support, or other customer-facing technical roles
- Bachelor’s degree in Engineering, Science, or related field (or equivalent practical experience)
- Ability to understand technical documentation and measurement processes
- Structured, self-organized working style and comfort operating in a lean, growing organization
- Strong communication skills with the ability to build long-term customer relationships
- Proficiency with standard office and CRM systems
Nice To Haves
- filtration technology
- aerosol science
- HVAC testing
- laboratory instrumentation
- international collaboration
- German language skills
Responsibilities
- Review customer requirements and recommend appropriate laboratory/testing systems
- Support equipment configuration and application discussions
- Interpret measurement data and provide technical guidance
- Coordinate complex technical inquiries with German engineering teams
- Maintain and develop long-term customer relationships
- Support quotation preparation and order coordination
- Participate in selected industry conferences and technical trade shows
- Contribute to business development initiatives
- Manage order workflow from inquiry through delivery
- Ensure timely processing and quality standards
- Support CRM documentation and internal reporting processes
Benefits
- 401(k) plan with company contribution
- Health benefit support program
- 25 days PTO, increasing with tenure
- Business travel reimbursement
- Comprehensive onboarding, including technical training at the company’s HQ in Germany
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
