Technical Business Analyst

BridgePhase

7d•Remote

About The Position

BridgePhase is a software engineering company focused on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential, achieve amazing results, and advance the mission of our Federal Government. We do this by providing an environment that fosters growth, innovation, collaboration, and delivery excellence needed to achieve successful and lasting IT modernization. With BridgePhase, federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nation’s most critical objectives. BridgePhase is seeking a Technical Business Analyst / Customer Liaison to join our team supporting the Department of Homeland Security (DHS). This role serves as the critical bridge between federal stakeholders, end users, and technical delivery teams, combining deep requirements analysis expertise with strong customer engagement and communication skills. The ideal candidate excels at translating complex business needs into actionable technical requirements while ensuring stakeholder priorities, feedback, and expectations are clearly understood and addressed throughout the development lifecycle. This is a remote position. As with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above.

Requirements

At least 8 years of total professional experience with 5+ years in business analysis, customer liaison, or stakeholder-facing roles on technology projects
Prior or current experience supporting government programs (GovCon experience required)
Strong technical and functional expertise in: Requirements elicitation, analysis, and documentation methodologies
Stakeholder engagement and relationship management in complex organizations
User story development and acceptance criteria definition
Business process modeling and workflow analysis
Requirements management tools (JIRA, Confluence, Azure DevOps, or similar)
Customer communication and engagement strategies
Gap analysis, impact assessment, and prioritization techniques
Facilitation of workshops, meetings, and feedback sessions
Agile requirements practices and backlog management
Requirements traceability and validation
Demonstrated ability to: Break down complex problems into clear, actionable requirements
Translate technical concepts into accessible language for non-technical audiences
Build trust and credibility with diverse federal stakeholder groups
Identify conflicts, ambiguities, and gaps in requirements or customer needs
Balance stakeholder expectations with technical and operational constraints
Synthesize information from multiple sources into cohesive documentation
Manage competing priorities while maintaining professionalism under pressure
Work independently on ambiguous or evolving problem spaces
Working knowledge and familiarity with: Content management systems and information sharing platforms
Drupal or similar content management systems
Web application architecture and functionality
User experience and accessibility principles (Section 508, WCAG)
Software development lifecycle (SDLC) methodologies
Testing methodologies and user acceptance testing coordination
Federal IT governance and compliance requirements
Federal security requirements (FedRAMP, FISMA, NIST)
API integrations and data integration patterns
Cloud architecture concepts (AWS preferred)

Nice To Haves

Hands-on experience supporting Drupal-based platforms or enterprise content management systems
Experience supporting mission-critical or enterprise-scale information sharing systems
Experience facilitating stakeholder engagement across multiple federal offices
Active or prior DHS clearance

Responsibilities

Analyze and document complex business and technical requirements for system enhancements
Serve as the primary point of contact between end users, federal stakeholders, and the development team
Facilitate requirements gathering workshops, stakeholder interviews, and user feedback sessions
Translate business needs into detailed functional and non-functional requirements
Develop user stories, acceptance criteria, process flows, and workflow documentation
Gather, synthesize, and prioritize customer feedback from multiple sources and stakeholder groups
Conduct gap analysis between current system capabilities and future state requirements
Trace requirements through design, development, testing, and deployment phases
Document customer needs, issues, and enhancement requests in actionable formats
Collaborate with technical architects and developers to ensure feasibility of proposed solutions
Support backlog refinement and provide ongoing clarification on requirements
Coordinate and support user acceptance testing and stakeholder validation activities
Track and communicate the status of customer requests, enhancements, and development initiatives
Identify trends and patterns in user feedback to inform roadmap and prioritization decisions
Develop and maintain customer-facing documentation, FAQs, and knowledge base materials
Support change management initiatives and adoption activities
Ensure requirements and customer needs align with federal compliance, security, and accessibility standards
Interface regularly with federal stakeholders to communicate progress, risks, and outcomes

Benefits

Competitive compensation that reflects your skills and impact
Multiple bonus programs rewarding performance, company growth, and employee referrals
Flexible PTO with 20 days to use when you need them
All federal holidays paid to help you truly recharge
Paid sick leave because health always comes first
100% paid parental leave
401(k) with 6% match and no vesting period
Top-tier medical, dental, and vision plans with low out-of-pocket costs
Short- and long-term disability and life insurance included
Pet insurance to support your four-legged family
Annual professional development budget for training, certifications, and conferences
Two paid community service days for causes that matter to you
Social pod budget to connect with teammates wherever you live