Technical Customer Service Representative

Fox Factory • NV

127d

About The Position

Responsible for the daily interactions with FOX customers seeking technical, warranty, and factory service support. Increases efficiency and profitability in the operations of service processes for the department.

Requirements

• Knowledge of vehicle suspension.
• Mechanical aptitude.
• General computer skills (Email, Excel).
• Proficient with Microsoft Office Suite.

Nice To Haves

• Associates or technical degree preferred.
• 2 years minimum Bike shop experience or equivalent job experience.
• Call Center experience a plus.
• General knowledge of the Bicycle Industry.

Responsibilities

• Communications with SSG customers concerning creation of RA #’s, follow up on repairs that are in house, and technical support for all SSG Bicycle Suspension and RFE products.
• Evaluate products that have been sent in for warranty/service to confirm the action that the technicians will provide for that product.
• Provide accurate estimates and alternate options to customers for the servicing and support of products.
• Administration of products on 'Hold' to ensure that they are resolved in a timely manner.
• Work closely with Technicians, CSR’s, and other departments to ensure that products being serviced do not meet with delays.
• Become cross trained to support any position within the department when needed.
• Maintain a safe work environment by adhering to all safety regulations within the department.
• Take pride in your work.
• Have fun and enjoy your job! A good attitude is contagious.

Benefits

• Medical, Dental, Vision, Health Spending and Dependent Care Savings Accounts.
• Disability and Life Insurance benefit programs.
• 401k plan with employer matching.
• Employee discounts.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 501-1,000 employees