Technical Customer Success Manager (Creator Economy)

Jobgether

5d • Remote

About The Position

In this role, you will act as a technical partner to creators, guiding them through complex build, launch, and optimization journeys to ensure reliable, scalable, and high-performing app experiences. You will work closely with customers, product, and engineering teams to diagnose issues, design robust implementations, and future-proof technical setups. This position combines deep technical problem-solving with high-touch customer engagement in a fast-growing, AI-powered platform environment. You will own the technical success of a portfolio of creators, helping them move faster with confidence and clarity. Your work will directly impact product adoption, platform reliability, and long-term customer retention. Operating in a fully remote, global environment, you will thrive in a role that values autonomy, systems thinking, and continuous improvement. This is a unique opportunity to shape how creators build, scale, and succeed.

Requirements

• At least 2 years of experience in Technical Customer Success, Solutions Engineering, SaaS Implementation, or similar technical client-facing roles.
• Strong understanding of APIs, integrations, automation logic, and backend workflows.
• Experience supporting mobile app launches, including Apple App Store and Google Play submissions, provisioning profiles, certificates, and metadata.
• Ability to troubleshoot logs, crash reports, and performance signals to identify root causes and optimize systems.
• Proven experience managing multiple concurrent technical projects or launches.
• Strong documentation skills with the ability to translate complex technical concepts into clear guidance.
• Structured, analytical mindset with a proactive approach to problem-solving and continuous improvement.
• Comfort working in fast-paced, high-growth, and ambiguous environments.

Nice To Haves

• Experience in no-code or low-code platforms, creator economy products, or AI-driven SaaS environments.

Responsibilities

• Manage a portfolio of creators, providing hands-on technical guidance throughout build, QA, launch, optimization, and long-term platform usage.
• Diagnose and resolve complex configuration, integration, automation, and performance challenges.
• Conduct technical launch-readiness reviews, ensuring smooth app submissions and minimal revisions.
• Partner closely with Product and Engineering to validate new features, escalate platform issues, and improve system reliability.
• Analyze crash logs, performance metrics, and recurring friction patterns to drive continuous platform improvements.
• Lead technical onboarding and implementation playbooks to reduce time-to-launch and improve scalability.
• Support feature adoption, platform upgrades, and SDK rollouts through structured documentation and best practices.
• Contribute to internal knowledge systems, QA workflows, and operational processes to strengthen long-term customer success.

Benefits

• Fully remote role with flexible working hours and location independence.
• Competitive compensation package aligned with experience and market benchmarks.
• Global team culture with regular in-person team gatherings in inspiring locations.
• Career coaching, training programs, and conference budgets to support professional growth.
• Tech equipment budget to optimize your home working setup.
• Generous paid time off, including vacation and celebration leave.
• Paid parental leave and family-friendly policies.
• Opportunity to work on cutting-edge AI-powered products shaping the future of the creator economy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed