Technical Customer Success Specialist

Fluxergy • Irvine, CA

2d

About The Position

We’re looking for a highly organized, quick-thinking Technical Customer Success Specialist to own the day-to-day operational side of the customer experience. In this role, you’ll be the person who keeps things moving , responding to customer inquiries, ensuring orders are processed correctly, and making sure no request or issue falls through the cracks.

This is a hands-on, execution-focused role for someone who enjoys solving problems, has strong communication skills, and navigating fast-moving situations with confidence. You’ll work closely with customers and internal teams to make sure questions are answered, issues are resolved, and operations run smoothly.

Requirements

• Experience in customer support, customer operations, or technical customer service
• Strong problem-solving skills and the ability to think quickly in real-time situations
• Comfort working in CRM systems and managing detailed customer information
• Excellent communication skills and a natural ability to build rapport
• Strong organization and follow-through
• A proactive mindset with the ability to juggle multiple priorities

Nice To Haves

• Experience working in a point-of-care diagnostics company, or similar healthcare/diagnostics customer support role
• Experience supporting customers in a clinical or veterinary environment

Responsibilities

• Maintain accurate customer information and activity within the CRM
• Monitor orders after submission and flag potential issues early
• Provide basic technical support when Account Managers are unavailable
• Assist customers with portal access, registration keys, and basic troubleshooting
• Serve as the first point of contact for customer inquiries via phone and email
• Respond quickly to questions about orders, products, and general support needs
• Track interactions, open issues, and follow-ups to keep work moving forward
• Enter and manage customer orders while validating key details like pricing and quantities
• Route advanced technical questions to the appropriate team
• Partner with teams across Sales, Operations, and Finance to keep customer requests moving
• Ensure requests and issues are followed through to resolution
• Escalate complex problems with clear documentation and context
• Help customers with invoice questions, documentation, or payment status
• Act as a reliable bridge between customers and internal teams

Benefits

• 95% medical benefit premiums (gold and platinum level) are paid by Fluxergy and covers you, your partner, and/or dependents
• 100% dental and vision (PPO) premiums paid for the Fluxergy employee, partner, and/or dependents
• 100% Life Insurance premiums paid for employee
• 15 paid vacation days
• 2-week paid winter break
• 7 company paid holidays
• 5 paid sick days
• Promote from within - many of our current leaders started their career with Fluxergy!
• Wear lots of hats / accelerate your career growth!
• We are a flat organization by design – lots of visibility!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed