Technical Customer Support Professional

Trimble • Westminster, CO

13d • Onsite

About The Position

Elevate the Customer Experience as our next Technical Support Specialist (Field Systems/BCFS) Ready to tackle complex technical challenges and ensure the success of global infrastructure projects? Trimble is looking for a diagnostic expert like you to provide high-level assistance and solve the toughest software puzzles and hardware-related issues for our dealer channel and customers. Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling, and data analytics, Trimble enables essential industries, including construction, geospatial, and transportation. Whether it is helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains, or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble Field Systems segment provides solutions to increase precision and productivity in construction tasks by empowering stakeholders to collect accurate information and manage conditions with cutting-edge technology. What Makes This Role Great: In this role, you will be the ultimate problem-solver for our most sophisticated technologies, directly influencing product reliability and shaping the future of digital construction by ensuring our field systems perform flawlessly in the real world.

Requirements

• Preferred 2+ years of related work experience.
• Experience with Oracle applications.
• Proven experience in providing technical support, ideally with software licensing.
• Troubleshooting and problem-solving skills.
• Proficiency in utilizing technical tools and resources.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively with diverse teams and customers.
• Strong customer-centric mindset and dedication to delivering exceptional technical support.

Nice To Haves

• A Bachelor's degree in a relevant technical or engineering field.
• Experience working specifically with construction technology or wireless field systems.
• Experience with GNSS, Surveying, and/or Robotic Total Stations.

Responsibilities

• Act as a technical consultant for field engineers and technicians to troubleshoot and debug sophisticated software and hardware integrations.
• Troubleshoot 2D models, 3D models, and point cloud data.
• Drive product evolution by identifying and reporting design and reliability trends directly to our engineering teams.
• Empower our community by developing high-level documentation and knowledge-sharing resources for cutting-edge field technology.
• Manage and resolve complex issues related to product licensing and provisioning.
• Conduct thorough problem analysis and prepare detailed reports on recurring technical trends for cross-functional teams.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level