Technical Deployment Manager; Dynamics 365

Caterpillar Inc.•Peoria, IL

About The Position

Caterpillar is embarking on a bold digital transformation to revolutionize our dealers’ systems—seamless, intelligent, and designed for the future. We are developing a scalable, modern ERP solution for Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next‑generation platform leverages pre‑configured business processes, optimized workflows, and AI‑powered automation to streamline operations, accelerate digital capability deployment, and elevate customer experience across our global dealer network. We are seeking a Technical Deployment Manager responsible for defining, governing, and overseeing the technical execution of Cat Converge Suite deployments built on Microsoft Dynamics 365 and the Microsoft Power Platform. This role ensures dealer deployments are delivered with high quality, predictable outcomes, and in strict alignment with Caterpillar technical standards, security requirements, and the Cat Converge Suite Deployment Playbook. This is a senior, hands on technical‑ leadership role. The Technical Deployment Manager combines deep Dynamics 365 and Azure integration expertise with strong deployment judgment, System Integrator (SI) governance, and cross functional‑ leadership to deliver repeatable, scalable ERP deployments across the Caterpillar dealer network.

Requirements

MS Dynamics 365 Technical Experience Extensive experience delivering enterprise ERP solutions, with significant hands‑on experience in Microsoft Dynamics 365.
Deep technical expertise across: Dynamics 365 Customer Experience (CE) and Finance & Operations (F&O) Power Platform ALM Azure Integration Services Data migration and cutover strategy
Hands‑on experience in a deployment leadership role for Dynamics 365.
Strong understanding of ERP configuration, security models, and system integrations.
Awareness of Microsoft release cycles and the ability to assess new platform features for business value.
Understanding of system lifecycle management, including adoption and change considerations.
Deployment & Leadership Experience Proven experience personally leading multiple Dynamics 365 go‑lives across regions or customers, with accountability for outcomes.
Decision Making & Critical Thinking: Applies sound, experience‑based judgment under delivery pressure, informed by real‑world Dynamics 365 deployment failure modes. Makes explicit, well‑communicated trade‑offs and takes accountability for technical outcomes through go‑live.
Planning: Plans deployments with a forward‑looking, systems mindset—aligning technical workstreams, SI activities, and readiness checkpoints to ensure predictable outcomes. Identifies critical‑path risks and builds mitigation into deployment plans.
IT Program Management: Oversees technical execution across complex deployment programs involving multiple teams, partners, and workstreams, ensuring disciplined governance, dependency management, and escalation.
IT Project Control & Reporting: Maintains clear technical oversight of deployment progress, risks, and readiness through structured reporting and governance checkpoints, ensuring decision‑makers have timely, accurate visibility into issues impacting quality, timelines, or go‑live readiness

Nice To Haves

Microsoft Dynamics 365 Solution Architect or Related certifications
Experience with Microsoft Success by Design methodology
Background in in dealer, distribution, manufacturing, or asset-intensive industries
Familiarity with enterprise security, compliance, and least-privilege access models.

Responsibilities

Own technical readiness and deployment outcomes across active dealer deployments, including oversight of Caterpillar Deployment Consultants and SI‑led delivery teams.
Enforce Cat Converge Suite standards and playbooks, holding System Integrators accountable to Caterpillar technical standards, deployment tooling, and approved implementation patterns.
Provide deployment leadership, including: End‑to‑end deployment ownership, validating dealer‑specific solution blueprints and ensuring alignment to Cat Converge standards and Microsoft Success by Design principles. System Integrator governance, acting as the primary technical authority and escalation point for SI‑supported deployments. Risk‑based decision making, serving as the technical authority for deployment readiness, risk acceptance, and go‑live approval. Cross‑functional leadership, partnering closely with Cat Converge Product Management, Engineering, Security, Data, and Infrastructure teams, and translating complex technical risks and trade‑offs into executive‑ready communication.
Coordinate and align teams working across multiple aspects of digital programs within the Caterpillar dealer ecosystem.
Represent the Voice of the Dealer into Product and Engineering teams to inform future platform capabilities and deployment improvements.
Develop deployment team capability and technical depth across Dynamics 365 CE & F&O and supporting deployment tooling (e.g., Mavim, Leapworks).
Provide strategic leadership to the deployment team, setting priorities and ensuring focus on quality and outcomes.
Deliver against enterprise deployment targets established for each calendar year.
Manage deployment team travel and expense (T&E) budget.