Technical Director, Product Assessor

SGS

11d • $140,000 - $170,000

About The Position

The Technical Director, Product Assessor (Medical Devices), develops a profitable and sustainable medical devices business sector within Business Assurance in the US and Canada. They ensure the business sector successfully and sustainability grows operational efficiency and profitability. They also manage all technical documentation reviews and inquiries for SGS Business Assurance Medical Devices business sectors to ensure the quality of the service delivered meets internal, accreditation, and client requirements. The Technical Director, Product Assessor will provide support in the management of client complaints, and internal and external findings and provide management systems technical support to all SGS Business Assurance management, staff, clients, and other interested parties as required. They will work effectively in a team environment with sales, auditors, and client service advisors to provide the highest level of support and responsiveness.
Conduct Medical Devices Technical file/Documentation reviews with 80% Utilization
Assist in the training/onboarding of new product assessors
Perform observation/witness technical file review assessments as a part of SGS's continuous qualification process.
Support the development of the systems, processes, and procedures to deliver the service effectively. Proactively identifies opportunities to improve efficiencies.
Support the Development of SGS internal, best practices based on standards to drive and ensure value-added auditing by the product assessor team members.
Coordinates with the Key Account Specialists (KASs) to ensure Technical Documentation reviews are scheduled in a timely manner, and a high level of customer service is provided to the clients to expand the business.
Respond to client inquiries on all technical matters regarding SGS-Business Assurance certification /training for standards.
Maintain competence and credentials by taking additional and/or refresher course(s), as necessary.
Support the team to ensure that operational KPIs (global and local) are met.
Support to address client complaints about Technical File Reviewers, investigate the root-cause, and takes corrective action.
Identifies key growth initiatives and helps drive the initiatives based on target medical devices market sectors and services to expand the business.
Assist to defines and executing the roadmap to convert strategy into action with key milestones, timelines, and owners to drive business expansion.
Deliver Training and support training material development, conformance with the SGS Global / Local procedures as needed.
Collaborates daily with the other business sectors and functional areas Directors to ensure effective management of resources: client base, technical resources, and reputation in the marketplace to grow the business aggressively.
Establishes a winning culture that embraces change, risk-taking, and innovative thinking.
Maintains and develops knowledge and understanding of certification services, standards, regulatory requirements, and client expectations.
Provides commercial support to the department, including input to tender compilation and project/contract coordination.
Adheres to internal standards, policies, and procedures.
Performs other duties as assigned.

Requirements

• Bachelor’s degree in Sciences, Engineering, Operations or related discipline AND
• 10+ years of relevant experience in Medical Devices (Testing, Inspection, Certification), INCLUDING
• 3-5 years of supervisory experience
• Language Skills: English - Advanced level of knowledge required, French – any level of proficiency preferred
• Mathematical Skills: Intermediate level of skills required
• Reasoning Skills/Abilities: Advanced level required
• Computer Skills: MS Word, Excel, PowerPoint & Outlook - Intermediate user level proficiency required
• Knowledge of market dynamics, including demand growth drivers, new technology, competitor actions, and pricing analysis as they are fundamental requirements for success.
• Knowledge and understanding of current standards and legislation in the Medical Devices industry.
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
• Excellent verbal and written communication, and interpersonal skills
• Strong customer service orientation
• Excellent organizational and time management skills
• Knowledge and understanding of financial indicators, ability to analyze PNL
• Ability to translate strategies into operational and tactical goals and track performance
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations
• Ability to motivate teams and lead through influence
• Leadership and coaching skills

Responsibilities

• Conduct Medical Devices Technical file/Documentation reviews with 80% Utilization
• Assist in the training/onboarding of new product assessors
• Perform observation/witness technical file review assessments as a part of SGS's continuous qualification process.
• Support the development of the systems, processes, and procedures to deliver the service effectively. Proactively identifies opportunities to improve efficiencies.
• Support the Development of SGS internal, best practices based on standards to drive and ensure value-added auditing by the product assessor team members.
• Coordinates with the Key Account Specialists (KASs) to ensure Technical Documentation reviews are scheduled in a timely manner, and a high level of customer service is provided to the clients to expand the business.
• Respond to client inquiries on all technical matters regarding SGS-Business Assurance certification /training for standards.
• Maintain competence and credentials by taking additional and/or refresher course(s), as necessary.
• Support the team to ensure that operational KPIs (global and local) are met.
• Support to address client complaints about Technical File Reviewers, investigate the root-cause, and takes corrective action.
• Identifies key growth initiatives and helps drive the initiatives based on target medical devices market sectors and services to expand the business.
• Assist to defines and executing the roadmap to convert strategy into action with key milestones, timelines, and owners to drive business expansion.
• Deliver Training and support training material development, conformance with the SGS Global / Local procedures as needed.
• Collaborates daily with the other business sectors and functional areas Directors to ensure effective management of resources: client base, technical resources, and reputation in the marketplace to grow the business aggressively.
• Establishes a winning culture that embraces change, risk-taking, and innovative thinking.
• Maintains and develops knowledge and understanding of certification services, standards, regulatory requirements, and client expectations.
• Provides commercial support to the department, including input to tender compilation and project/contract coordination.
• Adheres to internal standards, policies, and procedures.
• Performs other duties as assigned.

Benefits

• Medical, dental and vision insurance, life insurance, employee assistance programs.
• In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Paid-time off and family leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level