Technical Documentation Infrastructure Lead

Zuora • Redwood City, CA

5h

About The Position

Zuora, Inc. seeks Technical Documentation Infrastructure Lead to:
Serve as the administrator of all documentation-related systems, including DITA-based authoring tools and in-product help infrastructure.
Use Python scripts to automate content conversion.
Design and implement AI-assisted automation tools to convert legacy documentation into structured DITA content.
Implement content platform, integration between those platforms, and manage or administer daily operations of those platforms.
Integrate documentation systems with third-party platforms, including SSO and customer feedback systems.
Define and optimize documentation workflows.
Train and support global team members on structured authoring and system use.
Collaborate with Engineering, Product, and IT teams to improve system performance and maintain content delivery at scale.
Position requires Bachelor’s degree in Computer Science, Computer or Electronic Engineering, or Information Systems or related field followed by 5 years of post-bachelor’s experience as a Technical Writer, Developer, or in a related position.
Position requires 2 years of experience with AI prompt engineering and data analysis and 5 years of experience with each of the following:
Technical writing for SAAS software products.
Coding using Python, Javascript and Node.
Scripting with XML, HTML, and CSS .
Source version control using GitHub, GitLab, or BitBucket.
Developing, testing, and applying APIs.
Implementing and integrating SSO authentication protocols.
Developing test cases to validate system workflows.

Requirements

• Bachelor’s degree in Computer Science, Computer or Electronic Engineering, or Information Systems or related field followed by 5 years of post-bachelor’s experience as a Technical Writer, Developer, or in a related position.
• 2 years of experience with AI prompt engineering and data analysis
• 5 years of experience with technical writing for SAAS software products.
• 5 years of experience with coding using Python, Javascript and Node.
• 5 years of experience with scripting with XML, HTML, and CSS .
• 5 years of experience with source version control using GitHub, GitLab, or BitBucket.
• 5 years of experience with developing, testing, and applying APIs.
• 5 years of experience with implementing and integrating SSO authentication protocols.
• 5 years of experience with developing test cases to validate system workflows.

Responsibilities

• Serve as the administrator of all documentation-related systems, including DITA-based authoring tools and in-product help infrastructure.
• Use Python scripts to automate content conversion.
• Design and implement AI-assisted automation tools to convert legacy documentation into structured DITA content.
• Implement content platform, integration between those platforms, and manage or administer daily operations of those platforms.
• Integrate documentation systems with third-party platforms, including SSO and customer feedback systems.
• Define and optimize documentation workflows.
• Train and support global team members on structured authoring and system use.
• Collaborate with Engineering, Product, and IT teams to improve system performance and maintain content delivery at scale.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level