Technical Field Service Representative - Warehouse & IT Support

CGI•Jacksonville, FL

About The Position

CGI Federal is seeking a qualified Technical Field Service Representative to join our team. The position requires a self-motivated, detail-oriented professional with excellent communication skills, problem solving ability and organizational skills. This position is located in Jacksonville, Florida and will require 25-50% international travel. (OCONUS including; Philippines, South Korea, Norway, Saudi Arabia) Your future duties and responsibilities: - Mark, Pack, Inventory, and track equipment using MCPIC software and hardware systems. - Monitor and troubleshoot network infrastructure devices to maintain full system operation and capability. - Assist with software and hardware installation and testing. - Domestic/international travel 25-50% of the time. (OCONUS including; Philippines, South Korea, Norway, Saudi Arabia) - Provide exceptional customer support and training with logistics software and hardware. - Have proficient basic computer skills consisting of email, Microsoft Office software, electronic timesheets, network usage and basic database entry. -Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.

Requirements

3+ Years of relevant experience
Ability to successfully complete the CGI Federal Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment.
Ability to obtain and maintain a SECRET security clearance is required for continued employment; U.S. Citizenship is mandatory.
Possession of a valid state driver's license.
Must be capable of obtaining a forklift and scissor lift license.
Must be capable of lifting and moving up to 50 pounds multiple times during an 8 hour work day.
Applicants must be organized, flexible, detail-oriented, and capable of working in a team environment, but also capable of completing individual tasks in a timely manner.
US citizenship required:
Able to work in a fast paced, teamwork environment.
Be willing to work in non-climate controlled, dusty environment.
Perform routine warehouse housekeeping.
Ability to drive forklifts and gators in WHS setting.
Current CompTIA Security Plus Certification (or ability to obtain certification within 6 months).

Nice To Haves

Possess an active SECRET clearance.
Logistics background and an understanding of DoW operations.
Experience with logistics support in a contracting environment.
Forklift certification
CompTIA A+.

Responsibilities

Mark, Pack, Inventory, and track equipment using MCPIC software and hardware systems.
Monitor and troubleshoot network infrastructure devices to maintain full system operation and capability.
Assist with software and hardware installation and testing.
Domestic/international travel 25-50% of the time. (OCONUS including; Philippines, South Korea, Norway, Saudi Arabia)
Provide exceptional customer support and training with logistics software and hardware.
Have proficient basic computer skills consisting of email, Microsoft Office software, electronic timesheets, network usage and basic database entry.
Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.