Technical Infrastructure Program Manager, Infrastructure Operations Planning Team

Amazon • Herndon, VA

1d

About The Position

Do you like helping organizations implement innovative cloud computing solutions
and solving technical challenges? Are you committed to fundamentally
transforming the way government agencies partner with industry to meet mission
requirements? Do you have experience planning, executing, managing and
delivering large complex projects? Amazon Web Services (AWS) is the leading
cloud provider, providing infrastructure, storage, networking, messaging, and
many other services to customers globally. AWS runs a globally distributed
environment, operating at massive levels AWS’s multi-tenant infrastructure.
Governmental organizations are also looking to and depending on AWS for cloud
solutions and services to support their missions.

We’re seeking an experienced Technical Infrastructure Program Manager to support
AWS Global Infrastructure Operations (Infra-Ops) organization. This organization
operates rapidly, building and scaling high availability data centers supporting
government customers. They execute server and network equipment installations,
IT hardware repairs, data center mechanical and electrical system operations and
maintenance, physical security operations and logistics operations for data
center build projects.

The Technical Infrastructure Program Manager will lead cross-functional and
technical teams from conceptual design feasibility through requirements, budget,
completed design, implementation, testing, and deployment. Along the way, you
will use your judgment, negotiation skills, ability to influence without
authority, analytical talent, technical aptitude, and leadership to collaborate
with a diverse set of stakeholders across multiple time zones, manage capital
budgets, eliminate non-value-add activity, design solutions, remove blockers,
and find creative ways to accelerate project delivery.

The successful candidate will be a strong communicator (both written and
verbal), not be hindered by ambiguity or competing priorities, and be capable of
understanding mechanical/electrical engineering concepts. They will bring
infrastructure and network project management, data center operations, process
creation and improvement, critical thinking and risk management skills to this
position. They will be able to apply a variety of project management tools,
methodologies and techniques for all phases of the project lifecycle and exhibit
demonstrated experience in core project management disciplines including scope,
schedule, budget, resources, quality and risk management, reporting and metric
development/tracking.

Candidate must be comfortable managing remote project delivery teams, and
possess the ability to facilitate technical whiteboard sessions to troubleshoot
project implementation issues, and remove barriers to project success. The
Technical Infrastructure Program Manager will be fully competent in project
management and design tools and techniques for all phases of the project life
cycle. Other requirements include experience with MS Office, Asana/MS Project,
CAD, and architectural design software (CAD or Visio or Bluebeam). Experience
with Playbook, SQL and systems integration a plus.

This position requires that the candidate selected be a US Citizen must
currently possess and maintain an active TS/SCI security clearance with
polygraph. The position further requires the candidate to opt into a
commensurate clearance for each government agency for which they perform AWS
work.

The ADC Infrastructure Operations Planning Team (IOPT) owns creating,
monitoring, and reporting status of ADC Infrastructure Operations region
readiness plans in support of global ADC customer needs. We highlight risks
where they exist and define recovery plans in partnership with our dependencies
to meet customer commitments.

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• 5+ years of MS Project, MS Office, and MS Sharepoint experience
• Bachelor's degree, or 5+ years of technical specialist, design and architecture experience
• BA/BS degree (Preferably in Engineering, Physics, Economics, Business, or Mathematics, however other degrees are not a disqualifier), or 6+ years of commensurate Program/Project management experience.
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Nice To Haves

• Master's degree in engineering, management, or technology, or 5+ years of directly managing and responsible for multiple large projects experience
• Experience in data center design, construction, operations, or facility maintenance
• Experience in project management including resource planning, managing schedules, reporting project status and prioritizing own tasks and those of other team members for multiple projects
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
• Experience working with customers with a passion for delivering exceptional service, or experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience managing competing priorities across a wide range of stakeholders
• Experience handling ambiguous or undefined challenges through strong problem solving abilities
• 6+ years of managing with a track record of success experience

Responsibilities

• Serve as the Infrastructure Operations conduit between Networking TPMs, Infra Capacity TIPMs, Construction Managers, and the service teams on a number of cross-departmental initiatives, data center builds and projects.
• Participate in current and future region strategic, operational and tactical level planning and forecasting efforts.
• Manage multiple, cross functional and large scale process design and re-engineering efforts.
• Document and standardize cross functional processes and procedures.
• Develop, communicate, and maintain project road maps.
• Effectively prioritize and execute tasks
• Strong written and verbal communication skills
• Additional tasks as assigned by senior leadership
• Travel required up to 25% of the time.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level