Technical Inside Sales Asociate
About The Position
Summary/Objective The Technical Inside Sales Representative will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain and cultivate positive customer relationships Provide price and availability on any standard or specialty items directly to customers Develop and recommend value-added solutions for customer applications Take and solicit orders from customers over the phone and via e-mail Process orders, via order entry system, from our stock or directly source from suppliers Expedite orders and maintain contact with customers and suppliers. Follow up on orders to ensure critical deliveries. Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers. Handle all inquiries/contacts professionally. Work in concert with our outside sales team; funnel leads/opportunities to the sales team Resolve product issues or determine product needs over the phone or via e-mail
Requirements
- Strong customer-service focus with a passion to exceed customer expectations
- Ability to address concerns and communicate clearly and efficiently
- Convey a positive, customer-friendly disposition
- Handle and resolve challenging problems
- Strong organizational, communication, attention to detail, and time management skills
- Establish priorities, work independently, and proceed with objectives with minimal supervision
- Strong mechanical aptitude
- High energy, drive, and sense of responsibility
Nice To Haves
- Bachelor’s Degree in Business or Engineering
- Strong mechanical aptitude
- Experience in customer service
Responsibilities
- Maintain and cultivate positive customer relationships
- Provide price and availability on any standard or specialty items directly to customers
- Develop and recommend value-added solutions for customer applications
- Take and solicit orders from customers over the phone and via e-mail
- Process orders, via order entry system, from our stock or directly source from suppliers
- Expedite orders and maintain contact with customers and suppliers.
- Follow up on orders to ensure critical deliveries.
- Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers.
- Handle all inquiries/contacts professionally.
- Work in concert with our outside sales team; funnel leads/opportunities to the sales team
- Resolve product issues or determine product needs over the phone or via e-mail
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
