Technical Inside Sales Associate

Flow Control Group•Charlotte, NC

19h•Onsite

About The Position

Summary/Objective The Technical Inside Sales Representative will be responsible for providing exceptional service to our valued clients. In addition, you will recommend technical solutions to a varied industrial customer base, support outside sales, and generate complex quotes. Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Maintain and cultivate positive customer relationships Provide price and availability on any standard or specialty items directly to customers Develop and recommend value-added solutions for customer applications Take and solicit orders from customers over the phone and via e-mail Process orders, via order entry system, from our stock or directly source from suppliers Expedite orders and maintain contact with customers and suppliers. Follow up on orders to ensure critical deliveries. Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers. Handle all inquiries/contacts professionally. Work in concert with our outside sales team; funnel leads/opportunities to the sales team Resolve product issues or determine product needs over the phone or via e-mail Competencies Strong customer-service focus with a passion to exceed customer expectations Ability to address concerns and communicate clearly and efficiently Convey a positive, customer-friendly disposition Handle and resolve challenging problems Strong organizational, communication, attention to detail, and time management skills Establish priorities, work independently, and proceed with objectives with minimal supervision Strong mechanical aptitude High energy, drive, and sense of responsibility Supervisory ResponsibilityThis position has no direct supervisory responsibilities Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers, and smartphones. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision and the ability to adjust focus. This would require the ability to lift up to 15 lbs., open filing cabinets, and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8 am to 5 pm. Travel No travel is expected for this position. Preferred Education and Experience Bachelor’s Degree in Business or Engineering Strong mechanical aptitude Experience in customer service Additional Eligibility Qualifications There are no additional eligibility qualifications for this position Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Strong customer-service focus with a passion to exceed customer expectations
Ability to address concerns and communicate clearly and efficiently
Convey a positive, customer-friendly disposition
Handle and resolve challenging problems
Strong organizational, communication, attention to detail, and time management skills
Establish priorities, work independently, and proceed with objectives with minimal supervision
Strong mechanical aptitude
High energy, drive, and sense of responsibility

Nice To Haves

Bachelor’s Degree in Business or Engineering
Strong mechanical aptitude
Experience in customer service

Responsibilities

Maintain and cultivate positive customer relationships
Provide price and availability on any standard or specialty items directly to customers
Develop and recommend value-added solutions for customer applications
Take and solicit orders from customers over the phone and via e-mail
Process orders, via order entry system, from our stock or directly source from suppliers
Expedite orders and maintain contact with customers and suppliers.
Follow up on orders to ensure critical deliveries.
Resolve any order problems related to delivery or paperwork issues directly with the customer and suppliers.
Handle all inquiries/contacts professionally.
Work in concert with our outside sales team; funnel leads/opportunities to the sales team
Resolve product issues or determine product needs over the phone or via e-mail