Technical Integrations Consultant

Zip•San Francisco, CA

About The Position

The simple task of buying software, services, or tools at work has become hopelessly complicated at even the most innovative companies in the world. Today, enterprises spend $120T+ per year globally (>30 times larger than annual consumer e-commerce spend) and rely on vendors more than ever before to run their businesses. Our cofounders started Zip in 2020 to address this seemingly intractable problem with a purpose-built procurement platform that provides a simple, consumer-grade user experience. Within the last 4 years, Zip has created a new category and developed the leading solution in this $50B+ TAM space. Today, the world’s leading companies like OpenAI, Snowflake, Anthropic, Coinbase, and Prudential rely on Zip to manage billions of dollars in spend. We have a world-class team coming from category-defining companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google. With a $2.2 billion valuation and $370 million in funding from Y Combinator, Tiger Global, BOND, DST Global, and CRV, we’re focused on developing cutting-edge technology, expanding into new global markets, and—above all–driving incredible value for our customers. Join us! Your Role We’re looking for a Technical Solutions Consultant to join our rapidly scaling team. You’ll work closely with our Sales and Solutions teams to implement the Zip Integration Platform for our customers. As every business needs our type of product, you’ll work with a variety of new clients and industries. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks. The Technical Solutions Consultant is a key part of our professional services team helping customers get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will work with multiple customers and be a trusted technical expert in your field.

Requirements

4+ years experience integrating systems with ERP, P2P, Ticketing, CLM, and TPRM systems.
Experience using iPaaS tools to configure integrations required.
Experience with Python/Javascript scripting
Experience working with XML / REST based endpoints and standard authentication protocols.
Ability to translate highly technical information for audiences with varying degrees of technical knowledge.
Ability to lead data architectural discussions and design customer integration solutions for commercial and mid-market customers.
Comfortable working with API documentation.
Comfortable testing and troubleshooting integration errors.
Able to understand customer requirements and document that information quickly, with little oversight
A continual learner and open to learning new technologies that Zip may integrate with in the future.
Strong communication skills
Extreme attention to detail and pride yourself in being incredibly proactive
Experience working with product and engineering teams
A relentless focus on customer success.

Nice To Haves

Past ERP implementation, integration, configuration or administration experience is beneficial but not required.

Responsibilities

Integrate Zip into customer’s IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools.
Design and document the integration architecture considering the customer’s requirements.
Validate customer requirements against third party API documentation.
Work with customer stakeholders to build integrations leveraging Zip’s internal iPaaS solution.
Unit test the configuration with the customer.
Provide periodic status reports to your manager and/or client.
Provide accurate estimations and timelines of work performed.
Collaborate with the product team to steer and provide ongoing feedback to continually improve the Zip product.
Improve our technical processes to help our customers accelerate the time to value.