Technical Operations Manager

Swiss Re•Fort Wayne, IN

1d•$108,000 - $178,000•Hybrid

About The Position

As the Americas regional Subject Matter Expert (SME) for Building & Technical Operations, you'll be the driving force behind our workplace infrastructure reliability across multiple regional locations inside North and South America. You'll govern how building services are operated and maintained across the region, providing crucial technical expertise while steering performance against global standards. You will work in close relationship with the individual Location Operations Managers and exchange with the SMEs from other regions.

Requirements

8+ years in multi-site technical operations, facilities engineering, or building infrastructure management (office or comparable environments)
Strong working knowledge of MEP systems and critical infrastructure, with confidence in complex troubleshooting and decision-making
Provider and contract management experience, including SLA/KPI-based performance governance
Strong discipline in documentation, internal controls, and audit readiness, comfortable working in an IWMS/AMM or CMMS environment
Project experience across commissioning/testing and handover to operations
Ability to influence stakeholders in a matrix environment as a clear, pragmatic communicator
Fluent English (additional regional languages are a plus)

Nice To Haves

Engineering degree (or equivalent practical experience)
Hands-on experience with Planon (or similar IWMS) and asset/master data governance
Working knowledge of building controls/BMS and OT interfaces

Responsibilities

Plan and track maintenance delivery across the portfolio, ensuring work is properly scheduled, delivered, and reported while maintaining current asset inventory and maintenance plans
Ensure operational reliability of Mechanical, Electrical and Plumbing (MEP) systems and other critical infrastructure to keep building services running safely
Drive technical and regulatory compliance by supporting Location Operations Managers with standards implementation and maintaining audit-ready documentation
Manage high-risk work including shutdowns, power-downs, and business-critical interventions with disciplined change control and stakeholder coordination
Own asset and maintenance data governance in the IWMS/Asset & Maintenance Management platform, defining clear rules for creation, updates, and validation
Coordinate building IoT/OT operations including BMS controls, metering, sensors, and alarms, ensuring they follow IT and security policies
Support digital monitoring initiatives that improve reliability, response times, and compliance evidence
Provide operations expertise to projects throughout all phases
Maintain accurate system documentation including operating manuals and system logs
Lead incident troubleshooting with structured approaches, prioritizing safety and business-critical issues
Coordinate with IT and Physical Security on CCTV and Physical Access Control System issues