Technical Professional Services Lead

Sardine

1d•$210,000 - $250,000•Remote

About The Position

We are looking for a Technical Professional Services Lead to build and manage our professional services function. In this role, you will build out a partner delivery network and certified integration partners that can provide a variety of customization services for our global key accounts. This is a unique chance to scale a new function at a fast-growing company. You will be involved in scoping, planning, and delivering custom work, You will be responsible for sourcing, onboarding, and managing a network of specialized contractors who deliver custom statement-of-work (SOW) engagements for our clients. You will own the full lifecycle of these projects—from scoping and contractor selection through delivery and billing—ensuring exceptional quality, on-time execution, and healthy margins. This is a high-impact, cross-functional role that sits at the intersection of post-sales, operations, and finance. You will work closely with sales, post-sales, product, and engineering to translate client needs into well-defined project scopes and match them with the right contractor talent.

Requirements

10+ years in Professional Services or Product
3–5+ years hiring and leading teams in high-growth environments
Deep domain expertise in payments, fintechs, fraud, AML/KYC, or compliance
Demonstrated experience in project scoping and financial operations, including the creation of SOWs, MSAs, and managing project profitability
The ability to manage technical resources is mandatory, must have the technical fluency to oversee frontend, backend, and SQL-heavy projects and drive them to resolution
Superior critical thinking skills and the ability to source and embed external expertise (contractors/consultants) into a seamless, high-quality delivery engine
Exceptional executive presentation and communication skills, with a proven ability to command a room

Responsibilities

Draft and manage statements of work for customizations, white labels, builds for clients, and change orders
Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria
Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs
Build a sardineAI preferred/certified Integration partner program.
Build and maintain a vetted network of specialized contractors and consultants capable of delivering custom fintech implementations - Source, screen, and onboard new contractors; negotiate rates and establish master service agreements (MSAs)
Match contractor skills and availability to incoming project requirements
Manage contractor performance, provide feedback, and maintain a quality scorecard system
Ensure all contractors meet compliance, security, and regulatory requirements relevant to financial services
Oversee project execution to ensure on-time, on-budget, and on-quality delivery
Serve as the escalation point for project issues and client concerns
Conduct project retrospectives and implement continuous improvement practices
Own the end-to-end billing process for contractor engagements, including time tracking, invoice review, and payment processing
Manage project budgets, track margins, and report on the profitability of the professional services book of business
Coordinate with finance and accounting to ensure accurate revenue recognition and contractor payables
Build and refine operational processes, tools, and templates to scale the professional services function
Develop and maintain reporting dashboards to track utilization, project health, and financial performance

Benefits

Generous compensation in cash and equity
Early exercise for all options, including pre-vested
Work from anywhere: Remote-first Culture
Flexible paid time off and Year-end break
Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
4% matching in 401k / RRSP - US and Canada specific
MacBook Pro delivered to your door
One-time stipend to set up a home office — desk, chair, screen, etc.
Monthly meal stipend
Monthly social meet-up stipend
Annual health and wellness stipend
Annual Learning stipend
Join a fast-growing company with world-class professionals from around the world. If you are seeking a meaningful career, you found the right place, and we would love to hear from you.
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