Technical Program Manager, Connectors (TPM)

Glean • Palo Alto, CA

5h • $198,000 - $235,500 • Hybrid

About The Position

Glean is seeking a Connector TPM to build the "pipes" that feed the Glean Enterprise graph. This requires balancing the high-level product vision with the deep technical constraints of distributed crawling, rate-limiting, and data security.

Requirements

• 5+ years in TPM, PM, or Engineering, with 3+ years leading complex B2B SaaS or cloud infrastructure programs.
• Deep experience in large-scale distributed data pipelines and enterprise identity/security constraints.
• Experience with AI/ML, data pipelines, and API integrations.
• Proven ability to turn ambiguous problems into clear roadmaps, influence architectural designs with staff engineers, and lead rigorous operating rhythms like design reviews and post-mortems.
• Excellent written and verbal communication: able to write crisp technical program docs and status updates, and comfortable presenting trade‑offs and recommendations to engineering and product leadership.
• A builder mindset and high ownership: willing to get into logs, dashboards, and traces; comfortable defining new processes and iterating quickly based on what you learn in production.

Nice To Haves

• First hand experience building MCP Servers across various SaaS Services.

Responsibilities

• Own multi‑quarter programs across our highest‑impact connectors (Microsoft 365, Google Workspace, Slack, Atlassian, Salesforce, GitHub, etc.) and the platform capabilities that power all connectors.
• Work closely with tech leads and architects on system design, scalability, and reliability of our connectors stack.
• Design the operating model and technical roadmap that allows us to scale from dozens to hundreds of high‑quality connectors without linear increases in operational burden.
• Technical Leadership: Lead design reviews to balance immediate customer needs with long-term platform scalability.
• Operational Excellence: Drive connector reliability by setting strict SLOs for data freshness and error rates. Build the telemetry and root-cause culture needed to shift from reactive fixes to proactive, high-uptime operations.
• Lifecycle Management: Manage the full connector lifecycle from intake and compliance to GTM launch.

Benefits

• We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
• When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
• We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed