Technical Program Manager III, Commercial Services Infrastructure & Platform

Expedia Group • Seattle, WA

1d • $146,000 - $204,500

About The Position

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Technical Program Manager III, Commercial Services Infrastructure & Platform Expedia Group Travel & Partner Services Platform (TPSP) Product & Technology team is charted with delivering innovative, world class support & account management experiences to Expedia Group's Partner Ecosystem and Traveler support. TPSP Product & Technology team is seeking a Technical Program Manager III to lead delivery and evolution of applications and services that power our servicing business and field sales teams. As a Technical Program Manager on our team, you will create meaningful change for our internal teams, Expedia Groups Partner Ecosystem and Travelers. You will work collaboratively and autonomously to lead delivery of milestones in service of our 3 year strategic outcomes. Initially, this role will be central to enabling commercial outcomes and partner success for our Travel Partnerships & Advertising (TPA) division, with a strong emphasis on commercial services infrastructure and platform health. In this role, you will: Own delivery of platform innovation and scalability programs that span Salesforce, integration services, and third‑party applications in our Salesforce ecosystem, ensuring alignment with TPSP and TPA divisional goals. Bring thought leadership and practical expertise to ensure our services enable scalable, AI‑driven experiences in a responsible and customer‑centric way. Drive technical execution across teams, managing dependencies, risks, and trade‑offs to deliver scalable, reliable, and secure solutions. Partner with Engineering, Product, and Architecture to define program scope, system interfaces, and service‑level objectives that support servicing workflows and commercial operations. Lead program domain planning and governance, ensuring owned programs are prioritized and resourced appropriately across business units and technical domains. Embrace platform thinking, ensuring services are reusable, extensible, and aligned to long‑term architectural goals. Facilitate agile delivery, using Jira and other tools to drive transparency, predictable delivery, and continuous improvement. Influence technical and business stakeholders, translating complex systems and trade‑offs into clear, actionable decisions that drive measurable outcomes. Skills & experience You have experience as a platform‑oriented Technical Program Manager (or similar role) with a background in service management, operational readiness, systems integration, AI‑driven ecosystems, and technical program delivery. You are skilled at navigating complex technical ecosystems, especially CRM platforms like Salesforce and their integration with internal and external systems. You connect technical execution to business outcomes, with an understanding of commercial operations, partner engagement, and sales/service workflows. You are comfortable working across engineering, product, and business teams, influencing without formal authority while driving alignment. You are proficient in agile methodologies, Jira, and program governance frameworks. You are a clear communicator and strategic thinker who can simplify complexity and drive clarity across diverse stakeholder groups. You build inclusive, collaborative relationships across disciplines, locations, and backgrounds.

Requirements

• You have experience as a platform‑oriented Technical Program Manager (or similar role) with a background in service management, operational readiness, systems integration, AI‑driven ecosystems, and technical program delivery.
• You are skilled at navigating complex technical ecosystems, especially CRM platforms like Salesforce and their integration with internal and external systems.
• You connect technical execution to business outcomes, with an understanding of commercial operations, partner engagement, and sales/service workflows.
• You are comfortable working across engineering, product, and business teams, influencing without formal authority while driving alignment.
• You are proficient in agile methodologies, Jira, and program governance frameworks.
• You are a clear communicator and strategic thinker who can simplify complexity and drive clarity across diverse stakeholder groups.
• You build inclusive, collaborative relationships across disciplines, locations, and backgrounds.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field, or equivalent practical experience in a technical environment.
• Experience leading multi-squad or multi-service technical programs in a software or platform engineering context, including requirements definition, planning, and execution.
• Demonstrated ability to work with engineers and architects on technical topics such as system design, API contracts, data modeling, and integration patterns to ensure feasible, scalable solutions.
• Proven track record of managing program scope, schedules, risks, and dependencies across multiple teams, with clear written and verbal communication to technical and non-technical stakeholders.

Nice To Haves

• 5+ years Experience driving large-scale, multi-team platform or infrastructure programs with significant technical complexity with a focus on platform services, CRM, or enterprise applications.
• Experience with Salesforce.com, including integrations and customizations; Salesforce certifications are a plus.
• Background partnering with engineering teams to refine system design (including low-level design), service‑oriented architecture, APIs, and enterprise integration patterns.
• Proven ability to lead programs that span multiple teams, systems, and business functions.
• Demonstrated ability to define and track technical and business success metrics, using data and experimentation to inform tradeoffs, improve delivery, and guide iterative roadmap decisions.

Responsibilities

• Own delivery of platform innovation and scalability programs that span Salesforce, integration services, and third‑party applications in our Salesforce ecosystem, ensuring alignment with TPSP and TPA divisional goals.
• Bring thought leadership and practical expertise to ensure our services enable scalable, AI‑driven experiences in a responsible and customer‑centric way.
• Drive technical execution across teams, managing dependencies, risks, and trade‑offs to deliver scalable, reliable, and secure solutions.
• Partner with Engineering, Product, and Architecture to define program scope, system interfaces, and service‑level objectives that support servicing workflows and commercial operations.
• Lead program domain planning and governance, ensuring owned programs are prioritized and resourced appropriately across business units and technical domains.
• Embrace platform thinking, ensuring services are reusable, extensible, and aligned to long‑term architectural goals.
• Facilitate agile delivery, using Jira and other tools to drive transparency, predictable delivery, and continuous improvement.
• Influence technical and business stakeholders, translating complex systems and trade‑offs into clear, actionable decisions that drive measurable outcomes.

Benefits

• We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey.
• Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program.
• To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level