Technical Program Manager III, FaST (Fashion Subsidiary Tech)

Amazon • New York, NY

1d

About The Position

FaST (Fashion Subsidiary Tech) Site Experience owns the customer front-end for
the Zappos.com shopping experience.. We seek a Sr TPM to work with Zappos and
Shopbop senior leadership teams, driving solutions to our most ambiguous
problems - creating a vision and leading through influence to achieve our goals.
You will oversee critical projects shaping how end customers perceive and
interact with our brands across digital and physical systems. You will partner
daily with tech and business department leaders to build trust and alignment and
leverage your technical expertise to make sure the right technology is delivered
in the right way.

As a member of the FaST, you will have access to industry leaders in Software
engineering and E-Commerce to help grow your expertise. You will also routinely
advise and be advised by the best, including taking part in an engineering
culture that spans Shopbop.com, Zappos.com, and Amazon.com. You will create and
introduce mechanisms to push the technical horizons of the teams you work with
and bring latest technologies to bear for customers (including AI/ML tooling).
You will think big about what your customers need, align direction and influence
organizational priorities, and be persistent to deliver the features and
technologies to make those visions reality.

About the team
Zappos.com has a 25 year history as a leader in the Footwear and Apparel space.
We believe in delighting our customers and operating at the forefront of digital
innovation. We own the front-end experiences that our customers use to interact
with us, and we strive to deliver delightful experiences. We use Amazon's
Leadership Principals and Engineering Expertise but have our own fun vibe. We
are located in New York, Madison, and Las Vegas.

Requirements

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree in engineering, computer science or equivalent

Nice To Haves

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Responsibilities

• Build project plans that deliver on highly ambiguous goals.
• Build alignment with senior management and engineering through excellent document writing and meeting coordination.
• Create and implement mechanisms to coordinate complicated and impactful efforts.
• Dive deep with engineering teams and stakeholders to build and refine requirements.
• Act as a catalyst for delivery by helping unblock teams and build alignment.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level