Technical Program Manager (Software & Hardware)

Johnson Controls • Westford, MA

1d • Hybrid

About The Position

Build your best future with the Johnson Controls team. As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away! What we offer: Competitive salary Paid vacation/holidays/sick time Comprehensive benefits package including 401K, medical, dental, and vision care. On the job/cross training opportunities Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy We are actively seeking a results-driven Program Manager to join our Fire Detection New Product Introduction (NPI) Program Management Office. Based in one of our advanced R&D facilities located in Westford, MA, this role offers a hybrid work environment requiring three days per week onsite and allowing two days of remote work. What You Will Do: As a key leader, the Program Manager will drive the successful end-to-end development and commercialization of NPI projects delivering innovative fire detection products, spanning both software and hardware domains. This role entails overseeing all facets of projects, establishing deadlines, assigning responsibilities, and monitoring as well as summarizing project progress. How You Will Do It: Leverage your extensive experience and sound judgment to lead and manage multiple, concurrent NPI programs from concept through launch, ensuring adherence to Johnson Control’s Product Development Process. Utilize strong organizational navigation skills to coordinate and motivate multidisciplinary teams (Hardware Engineering, Software Engineering, QA, Product Management, Manufacturing Operations, Supply Chain, Sales, Training, etc.) Develop and maintain integrated project plans, including detailed schedules, milestones, budget, and risk mitigation strategies. Execute tasks with quality and timeliness, whether under direct supervision or independently. Foster a culture of continuous improvement by capturing and applying lessons learned to future NPI efforts. Prepare comprehensive reports for Senior Leadership regarding program status updates and actionable insights. Maintain familiarity with various engineering, project management, product concepts, practices, and procedures. Build and maintain positive relationships with all stakeholders, helping with issues or concerns to ensure satisfactory resolution. Uphold the organization’s values by promptly escalating issues to the appropriate leaders for resolution, sharing best practices across teams, serving as a brand advocate, and mentoring others to foster a supportive work environment.

Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, or related field.
• 10+ years of professional experience in electronic product design and new product introduction within a manufacturing context (e.g., collaboration with Design Engineers, Software Engineers, Software QA, Manufacturing, Supply Chain, Supplier Quality, Product Management, etc.)
• Hands-on experience in program management with a strong background in both software and hardware product development.
• Demonstrated success in launching complex, cross-disciplinary products in regulated industries (fire/life safety, automotive, medical devices, etc.)
• Expertise in Agile and traditional project management methodologies.
• Capacity to navigate ambiguity, manage change effectively, transition priorities, and make sound decisions.
• Exceptional oral and written communication skills, along with strong analytical, writing, and presentation abilities.
• Strong conflict management and critical thinking skills.
• Adept at building strong working relationships and driving results within geographically distributed, cross-functional teams.
• Familiarity with PMI's Project Management Book of Knowledge (PMBOK®).
• Proficient in Microsoft Project and Excel.
• Meticulous attention to detail and technical accuracy.
• Outstanding organizational and technical competencies.
• Effective interpersonal and multitasking skills.

Nice To Haves

• Project Management Professional (PMP) Certification.
• Proficiency in Visio, JIRA, and Confluence.
• Experience within the fire protection industry.

Responsibilities

• Drive the successful end-to-end development and commercialization of NPI projects delivering innovative fire detection products, spanning both software and hardware domains.
• Oversee all facets of projects, establishing deadlines, assigning responsibilities, and monitoring as well as summarizing project progress.
• Lead and manage multiple, concurrent NPI programs from concept through launch, ensuring adherence to Johnson Control’s Product Development Process.
• Coordinate and motivate multidisciplinary teams (Hardware Engineering, Software Engineering, QA, Product Management, Manufacturing Operations, Supply Chain, Sales, Training, etc.)
• Develop and maintain integrated project plans, including detailed schedules, milestones, budget, and risk mitigation strategies.
• Execute tasks with quality and timeliness, whether under direct supervision or independently.
• Foster a culture of continuous improvement by capturing and applying lessons learned to future NPI efforts.
• Prepare comprehensive reports for Senior Leadership regarding program status updates and actionable insights.
• Maintain familiarity with various engineering, project management, product concepts, practices, and procedures.
• Build and maintain positive relationships with all stakeholders, helping with issues or concerns to ensure satisfactory resolution.
• Uphold the organization’s values by promptly escalating issues to the appropriate leaders for resolution, sharing best practices across teams, serving as a brand advocate, and mentoring others to foster a supportive work environment.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental, and vision care.
• On the job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Competitive Bonus plan
• Competitive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level