Technical Program Manager

RevolutionParts•Tempe, AZ

About The Position

Are you ready to take your career to the next level and help lead a cutting-edge company into a bright future? We are actively looking for an experienced Technical Program Manager with a passion for driving initiatives and goals from conceptual design to implementation. This role will be part of the Operations team and will lead internal project management for the Strategic Accounts team. This role will be responsible for resource management, timeline, scope and project delivery and will work directly with our internal stakeholders as well as vendors and customers, where applicable, on the timely delivery of projects. This position will lead and host frequent project and operational meetings to ensure timely progress is made toward projects in line with stakeholder alignment and expectations. The Technical Program Manager will lead a variety of projects; generally, 5+ projects concurrently (depending on scale). This role will understand customer dynamics and needs at all levels of the organization (end-user to executive in and outside of the organization) and have the capability to take on complex projects/solutions, break them down into actionable activities, and successfully deliver them on time and within budget. The Technical Program Manager will champion and reinforce the intended value of the projects, tie them back to the overall strategy and strategic imperatives, and help the broader teams make this connection. This job requires experience in analyzing key project indicators to take the necessary proactive actions to keep the project on track and right it when challenges occur. They will also drive decisions, negotiate, influence, facilitate working groups and meetings, drive change management, and resolve conflicts that serve as barriers to success. To succeed in this role, you will need to be a natural leader who takes pride and initiative with their work, have a passion for technology and eCommerce, be a strong team player, and possess strong organizational and communication skills as this role will interface with both internal and external stakeholders at various different levels on a frequent basis.

Requirements

Bachelor’s degree in Computer Science, Business or equivalent combination of technical education and work experience.
7+ years of Software Development or technical project management experience.
5+ years of experience managing delivery of internal projects that encompass software migration, process improvement, and new workflow implementations.
A strong track record of project delivery for large, cross-functional projects.
Ability to handle multiple competing priorities in a fast-paced environment.
Excellent written and verbal communication skills with the ability to clearly and concisely present both non-technical and complex technical information to a variety of audiences, including leadership and stakeholders
The ability to think clearly, analyze quantitatively, problem-solve, scope technical requirements and prioritize
Experience leading complex projects involving multiple teams. Must be able to think and act both strategically and tactically.
Sound business judgment and proven ability to build relationships and influence without authority.
Comfort interacting with a broad set of business stakeholders and leading meetings both over the phone and in person.

Nice To Haves

Auto parts industry experience highly desirable with a focus on OEM partnerships
PMP certification

Responsibilities

Responsible for understanding the Strategic Account Manager team’s goals, needs, and challenges while regularly analyzing partner performance data to identify trends, opportunities for growth, and areas for improvement in order to flex our approach to accommodate their dynamic needs.
Develop and maintain strong relationships with internal teams from the operational contact to the executive sponsor level, understanding their business needs and providing tailored strategies and solutions to enhance their success while also keeping key internal stakeholders informed and holding them accountable to deadlines.
Design and develop project management and release frameworks, leveraging tools and processes that structure and guide the project from start to finish including phases, deliverables, milestones, and key performance indicators (KPIs). Track progress and ensure that projects stay on track and that, more importantly, minimal cycle time is spent on internal or external stakeholder alignment.
Facilitate project documentation in detail and align on scope with all stakeholders and team members, including project artifacts such as project charters, project plans, RACI charts, periodic status reports, risk registers, meeting agendas and minutes, and launch reviews.
Ability to plan and organize the project pulling in all the internal stakeholders of the company and mobilizing them towards delivery for the customer.
Ability to quickly traverse the spectrum of stakeholders from customer to engineering to remove any ‘blockers’ or if needed ‘re-pivot’ on the approach and make progress.
Outline clear expectations of team performance and involve and engage team members in a manner that inspires them to achieve results.
Drive issues with urgency to ensure resolution decisions are timely and with quality
Apply forward thinking to manage cross-team dependencies and ensure a high quality and professionally branded delivery of RevolutionParts’ output.
Maximize business benefit by pushing the envelope while assessing risks, anticipate bottlenecks, provide escalation management, make tradeoffs, balance the business needs versus technical constraints.