Technical Project Manager, Clinical Lab Instrument Service (Microbiology)

Danaher • West Sacramento, CA

1d • $85,000 - $95,000 • Onsite

About The Position

Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Technical Project Manager will serve as the primary operational bridge between the Business Unit and the centralized Service Organization (Field Service Engineering, Customer Technical Support, and related shared-service teams). In a matrix environment, this role ensures the BU’s priorities are clearly represented, service performance is transparent, and customer experience is consistently delivered at the level expected. The role leads cross-functional implementation efforts, drives service readiness for new products, and maintains alignment across R&D, Quality, Manufacturing, and shared service teams.
This position reports to the Sr. Manager, Global Product Technical Support and is part of the Global Product Technical Support (GPTS), responsible for Service of the Microbiology product line located in West Sacramento, CA and will be an on-site role.

Requirements

• Bachelor’s degree in a technical, engineering, or scientific field; advanced degree preferred.
• Prefer 5+ years of experience in service operations, project management, applications/technical support, or a related function.
• Strong communication, negotiation, and stakeholder management skills, especially when partnering with teams not under direct reporting lines.
• Experience supporting field service organizations, call centers, or technical support groups strongly preferred.
• Demonstrated success working within a complex organization or global cross-functional environment.

Nice To Haves

• Project planning & execution
• Data-driven decision making
• Prioritization & Conflict resolution

Responsibilities

• Work with Microbiology GPTS management to define, negotiate, and monitor service expectations, and performance measures with shared-service partners.
• Maintain transparency into BU instrument service operations, tracking utilization, workload distribution, performance metrics, and recurring issues.
• Develop structured project plans with integrated timelines and risk management strategies that drive clear stakeholder communication, alignment, accountability and timely escalation as needed.
• Ensure service teams have the tools, workflows, and knowledge required to support new hardware, software, connectivity, and middleware offerings.
• Identify gaps in service performance or customer experience and coordinate cross-functional solutions involving both BU and centralized service teams.

Benefits

• Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
• We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level