Technical Project Manager

RAPP•Chicago, IL

22h•$75,000 - $87,000•Hybrid

About The Position

RAPP Chicago is looking for a Technical Project Manager to join our award-winning Program Management team. WHO WE ARE: We are RAPP – world leaders in activating growth with precision and empathy at scale. As a global, next-generation precision marketing agency we leverage data, creativity, technology, and empathy to foster client growth. We champion individuality in the marketing solutions we create, and in our workplace. We fight for solutions that adapt to the individual’s needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being. HOW WE DO IT: At RAPP, our fearless superconnectors help to create value from personal brand experiences by focusing on three key areas: connected data, connected content and connected decisioning. Our data analysts identify who that person is, our strategists understand what they want, and our award-winning technologists and creatives know how to deliver it – ensuring we’re able to activate authentic customer connections for our clients. Part of Omnicom’s Precision Marketing Group, RAPP is comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets YOUR ROLE: This is a high profile and fast paced role within the Data and Technology arms of RAPP. The role involves managing the full lifecycle development of multiple projects simultaneously with the provision of leadership, direction and supervision to a number of project leaders and system engineers running independent projects and managing system changes. The type of projects you will be responsible for managing involves the development and implementation of large scale real-time marketing solutions and are highly driven by data and technology innovation. Another key part of this role will involve being a business and technical liaison with a diverse range of functions with RAPP’s client, their agency partners and RAPP third party suppliers. You will be charged with setting and reviewing objectives and coordinating technology implementation activities across projects along with leaders from the technology group. In addition, you’ll have commercial responsibility for your team and will be expected to provide accurate estimates, and measure these forecasts against actuals. We are looking for someone who can understand and drive client requirements to ensure RAPP delivers excellent solutions both from a technical and operational perspective, someone who is willing to roll up their sleeves and manage the project through to delivery. You’re creative, solutions-driven, organized and have exceptional people skills.

Requirements

PMP and/or SCRUM certification beneficial
Bachelors degree required
2-5 years relevant experience, tech environment is a must
Experience leading SCRUM meetings and sprint planning
Experience with JIRA or similar project management software
Ability to work with cross functional teams and lead a team of developers
Ability to estimate the level of effort a developer would need to complete a given task.
Ability to competently write technical tickets for developers to work on.
The soft skills of gatekeeping members of an internal technical team from other teams and clients.
Be able to negotiate, coach, present and troubleshoot all the way through a project
Be agile and able to think on your feet – multi-tasking will comes naturally and have your finger on the pulse at all times across all projects
Solid understanding of SDLC and best practices for implementation
Solid understanding of and ability to create clear and comprehensive requirements documentation including usage of use cases or user stories.
Experience with stakeholder interview and requirement capture a must
Familiarity with cloud environments inclusive of Azure and AWS
Solid understanding of common cloud services.
Knowledge or familiarity of Python and JSON
Knowledge of data mining and database management, campaign management, APIs, encryption/hashing, and data security.
Knowldege of how to build and maintain a project schedule and timeline: Microsoft Project or Smartsheets.
Experience within all aspects of process development and execution – we’re particularly keen to see experience of delivering digital solutions through full-cycle web builds, ETL process experience and QA processes
Be a team leader and manager – with experience of growing and developing a team and helping get the best out of your colleagues
Have an understanding of web/software applications, application architecture, OS, functionality, intra/extranet and client/server architectures
The ability to demonstrate a comprehensive understanding in the areas of application programming, database and system design, digital design, information analysis, business requirements definition, analysis/modelling skills and database / data warehouse design
Experience working within a DoD controlled environment is a plus
Proven ability to rearrange work given new priorities
Good understanding of data security issues inclusive of PII storage and US requirements around compliance (ISO 27001) is a plus

Nice To Haves

Knowledge or familiarity of campaign orchestration platforms or Pega Marketing tool is a plus

Responsibilities

Continuously monitor progress in terms of the status of the plan and the budget and report back to senior management and the client via weekly or other progress reporting and by organizing and managing status meetings.
Develop full-scale integrated project plans and associated communications documents and effectively communicate project expectations to team members and stakeholders in a timely and clear fashion and oversee tasks though completion.
Maintain project timelines, documentation, risks, activities, and decisions reporting on these weekly.
Manage expectations of clients and project stakeholders/sponsors and build a level of respect and trust with clients.
Set policies and procedures for projects and ensure projects are run according to them.
Estimate the resources and participants needed to achieve project goals and assign individual responsibilities and resolve resource conflicts within assigned resources.
Facilitate documentation creation such as business requirements, technical architecture, and functional specifications and ensure technology solutions implemented to deliver best in class solutions for our clients.
Conduct project postmortems and create recommendations report to identify successful and unsuccessful project elements and from this, develop best practices and tools for project execution and management.