Technical Scheduler

Pye-Barker Fire & Safety

3d • $20 - $30

About The Position

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company. The Technical Scheduler is responsible for coordinating customer service requests, they monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Requirements

• High school diploma or GED.
• A minimum of two years' experience in a similar role.
• Advanced proficiency in scheduling software.
• Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
• Ability to operate a fleet vehicle safely.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

Nice To Haves

• Associate's or bachelor's degree in business administration or in an industry-related field preferred.

Responsibilities

• Serves as main liaison for service manager, customers, and field technicians.
• Reviewing construction/service schedules, matching available technicians to skillset required.
• Invoicing service tickets.
• Using PB existing platforms (Service Trade, We Suite, Sedona, Teams, Outlook).
• Sitting for long periods, constant computer work.
• Use of the telephone to speak with clients; in person to speak with technicians, sales, and management.
• Answering scheduling queries via email and phone.
• Rescheduling or canceling meetings in a timeous manner.
• Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
• Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
• Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
• Perform other duties assigned by management.

Benefits

• Excellent pay
• Medical, dental, vision
• Company paid life insurance
• Company paid short-term disability
• 401K with employer match
• Paid vacation and company holidays
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED