Technical Service Representative – Oil & Gas

Quadra•Midland, TX

4d•$97,975 - $165,400•Remote

About The Position

Calling out Chemical or Petrochemical Engineers! We are currently seeking a Technical Service Representative to join our team in Texas! In this pivotal role, you will serve as a trusted technical expert, delivering high-value engineering support to drive the performance and growth of Quadra’s Energy Group product portfolio. If you are looking to make a meaningful impact in the gas processing industry, this is an excellent opportunity to do so. Reporting to the North American Technical Services Manager, the Technical Service Representative provides advanced technical support to customers, lead technical training initiatives, and collaborate closely with commercial teams and clients to optimize plant performance and process efficiency. This role is ideal for a professional who thrives as a subject matter expert on our amazing products and services and offer guidance and assistance to internal teams and customers. The candidate should demonstrate a capacity for maintaining a long-term strategic perspective and proficiency in leading strategic discussions. Strong knowledge of gas plant operations and gas treating processes (including amine sweetening and molecular sieve dehydration) is essential for success in this role. We put people first so that together, we can reimagine the possibilities! Founded over 50 years ago, Quadra has grown into a thriving organization of more than 550 employees across North America. Throughout our history, we have built our success on strong relationships, entrepreneurial spirit, and a people-first culture. At Quadra, we take pride in fostering an engaging, collaborative, and family-oriented environment while offering the autonomy and flexibility that help our employees succeed. Recognized as a Great Place to Work®, we are committed to creating an environment where our people feel valued, supported, and empowered. You will be surrounded by passionate, innovative, and knowledgeable colleagues who are eager to collaborate and share their expertise. Today, Quadra is one of North America’s leading distributors of chemicals and ingredients, with facilities across Canada and in select markets in the United States. While we continue to grow, our long-standing commitment to our employees, partners, and customers remains at the heart of everything we do. If you are driven by excellence and want to contribute to a company with a strong legacy and an exciting future, you belong at Quadra.

Requirements

Bachelor’s degree Chemical Engineering or Petroleum Engineering (required)
A minimum of 5+ years of experience in an operations or technical support role within the gas processing industry
Strong knowledge of gas plant operations and gas treating processes (including amine sweetening and molecular sieve dehydration)
Demonstrated experience in troubleshooting, problem-solving, and technical report preparation
Ability to design, adapt, and implement methodologies to address operational challenges
Proven ability to resolve complex technical issues and deliver effective solutions
Track record of achieving performance targets and KPIs
Experience managing multiple projects and deadlines in a fast-paced environment
Proficiency in computer skills, including experience with a CRM (ideally Salesforce) and with the Microsoft Office suite
Willingness to travel up to 50% of the time, including overnight stays and long-distance driving
Valid driver’s license and passport is required

Nice To Haves

Experience in the oil & gas and/or chemical distribution industry (preferred)

Responsibilities

Provide on-site and remote engineering support to gas processing facilities across the territory, with a focus on process optimization, equipment performance and operational efficiency.
Lead and support troubleshooting services (remote and on-site), including emergency response, on our core products to service gas sweetening, dehydration and hydrocarbon recovery facilities.
Apply technical expertise in gas treating processes, including amine sweetening, molecular sieve dehydration.
Conduct joint technical visits with Account Managers and suppliers representatives to support customer initiatives and identify performance improvement opportunities.
Serve as a subject matter expert on product applications, delivering technical guidance to customers, suppliers, and internal stakeholders.
Develop and maintain strong technical relationships with Plant Engineers, Operations teams, and key stakeholders.
Prepare detailed technical reports, including data analysis, performance evaluations, and actionable recommendations.
Collaborate with supplier engineering teams to resolve complex technical issues and translate technical findings into practical, field-ready solutions for customers and internal teams.
Support plant start-ups, commissioning activities, and chemical program implementations in coordination with Account Managers.
Contribute to business development efforts by addressing technical objections and clearly articulating the value of proposed solutions.
Deliver technical training and knowledge-sharing sessions to customers and internal teams to enhance product understanding and operational effectiveness
Support customer satisfaction and retention initiatives through proactive engagement and continuous improvement efforts.
Document and maintain fully detailed records of prospect and customer contacts, technical issues, resolutions reports to be entered into Salesforce in a comprehensive and organized manner.
Monitor and report any changes in business trends, customer feedback, and competitor activity to support strategic decision-making.
Keep abreast of competitor product knowledge; analyze trends to identify opportunities for product improvement or new product development.
Participate in training, sales meetings, commercial training, to enhance sales productivity and technical knowledge, as authorized by the Technical Services Manager.
Represent Quadra at industry conferences, trade shows, customer meetings to promote products and services and gather market intelligence.
Collaborate and liaise cross-functionally to contribute to the continuous improvement of internal processes and procedures to address customer needs and ensure a satisfactory level of customer service.
Uphold a high standard of professionalism to build credibility and trust with customers and stakeholders.

Benefits

Flexible Remote Work & Autonomy: Enjoy the flexibility to work from home and autonomy to manage your key territory!
Tailored training: We provide personalized training to support you and your growth
Permanent, full-time position: Join us for a stable, long-term career
Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
Excellent Benefits Package: Medical, Dental, Vision and more to keep you covered including our Employee Assistance Program (EAP)
Generous Time Off: Flexible personal days, sick days and vacation to recharge
Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
401K with match: Plan your future with our matched retirement program
Car & Tech Perks: We cover your car allowance, mileage, cellphone and internet costs.
Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
Award-Winning Workplace: Work in a certified Great Place to Work®, WEConnect Women Owned, and Best Managed Company!
Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
Career Growth: Unlock opportunities for development in a fast pace growing company
Fun Social Activities: Get involved in company events, Volunteering programs, etc.
Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
And Much More!