Technical Service

Natus•Schaumburg, IL

About The Position

FOR MORE THAN 80 YEARS, Natus has been committed to serving the varying needs of clinicians, delivering the highest-quality solutions to raise the standard of care for patients everywhere. Our comprehensive diagnostic and therapeutic sensory solutions are designed to simplify workflows for sensory specialists, ensuring care teams have the right instrumentation to give patients the right support — and greater peace of mind.

Requirements

Bachelor’s degree in IT, Computer Science, or similar
Solid understanding of: Operating systems (Windows Server, Linux) Networking (TCP/IP, DNS, routing, VPNs) SQL server management Virtualization platforms APIs and system integrations
Prior experience providing phone-based customer support, troubleshooting, or training.
Strong communication skills and customer-oriented mindset
Willingness to travel (up to 50%)

Nice To Haves

Programing and scripting [+ advantage]
Familiarity with healthcare standards (HL7, DICOM, PACS) [+ advantage]
Familiarity with integration engines (Mirth, Cloverfield, Rhapsody ) [+ advantage]
Familiarity with HIS/EMR (Epic, etc. ) [+ advantage]

Responsibilities

Install, configure, and test clinical software and hardware solutions (onsite and remote)
Support system upgrades and database migrations from legacy platforms
Ensure successful go-live and provide technical support
Configure and validate integrations using: HL7 (v2), DICOM, PACS, EMR REST APIs
Monitor and optimize secure data exchange between clinical systems
Support Windows/Linux in the hospital IT environments
Work with domains, firewalls, VPNs, Citrix/virtual servers, and cloud services
Manage SQL databases and troubleshoot backend/system performance issues
Conduct onsite and remote demonstrations and technical training
Guide clinical and technical staff on system operation and troubleshooting
Collaborate closely with Sales, Clinical, and 3rd party to troubleshoot and resolve customer issues
Ensure adherence to HIPAA and data protection standards
Maintain cybersecurity best practices.
Follow quality system procedures and maintain accurate documentation