Technical Services Advisor

Koch Enterprises • Bridgeton, MO

7d

About The Position

We are seeking a HVAC Technical Advisor for our St. Louis branch supporting the products sold by Koch Air. This Technical Advisor will join an experienced team that drives world class customer support over the entire Koch Air footprint. Job activities include but are not limited to: Assist contractor technicians with troubleshooting HVAC products sold by Koch Air, functioning as a technical expert. Utilize the latest software technologies including Microsoft Office, PowerPoint, and electronic communication platforms to effectively provide timely and accurate information to our contractor technicians. Provide technical expertise on new product designs, redesigns, and recalls. Coordinate and facilitate on-site visits with contractor technicians to resolve HVAC product performance issues. Identify and facilitate training programs for contractor technicians via classroom, virtual meetings or on-site. Qualified candidates will have: Bachelor’s degree in engineering OR 2-year technical degree with 10 years HVAC service experience. Experience with commercial applied HVAC equipment required and VRF preferred. Prior experience as an HVAC Service Technician or Technical Advisor. Strong communication skills both verbally and written.

Requirements

• Bachelor’s degree in engineering OR 2-year technical degree with 10 years HVAC service experience.
• Experience with commercial applied HVAC equipment required
• Prior experience as an HVAC Service Technician or Technical Advisor.
• Strong communication skills both verbally and written.

Nice To Haves

• VRF preferred

Responsibilities

• Assist contractor technicians with troubleshooting HVAC products sold by Koch Air, functioning as a technical expert.
• Utilize the latest software technologies including Microsoft Office, PowerPoint, and electronic communication platforms to effectively provide timely and accurate information to our contractor technicians.
• Provide technical expertise on new product designs, redesigns, and recalls.
• Coordinate and facilitate on-site visits with contractor technicians to resolve HVAC product performance issues.
• Identify and facilitate training programs for contractor technicians via classroom, virtual meetings or on-site.

What This Job Offers

• Job Type: Full-time