Technical Services Engineer I - Elevity

Gordon Flesch Company•Geneva, IL

21d•$26 - $34

About The Position

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market. Elevity is a combination of the words elevate and security. We aspire to elevate our clients businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day. We also aim to elevate every team members career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education. Our work environment promotes both growth and balance we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment. In this role you will: Consult with Elevity management and senior level consulting engineers on technology solution decisions and provide applicable recommendations Support diverse technology environments to include the server, workstation and general IT infrastructure needs of clients Support standard and industry-focused software applications Work out of Elevity Support Queues both Remotely and Onsite to resolve client technical issues Generate detailed network and technical documentation Provide responsive, professional and highly-personable support Perform internal and client-facing administrative tasks efficiently and reliably Solve challenging technical issues through completion with senior level Consulting Engineers Setup and troubleshoot server and desktop hardware Maintain with and troubleshoot Microsoft Server and desktop Operating Systems Install and administrate Anti-Virus, Anti-SPAM and backup software solutions Work with the Elevity operations, project management, sales team, technology partners, and clients in a generalist capacity Install and maintain network hardware and software Monitor networks to ensure security and availability to specific users Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with Senior Engineers as needed. Complete company provided trainings and certifications Self-Schedule service calls on site/remote as needed for managed clients Complete monthly maintenance reports for assigned clients

Requirements

High school diploma or equivalent required
1-3 years Service Desk experience or 1-3 years of IT consulting experience (server, workstation and network support)
Network+ certification (or ability to obtain within one year)
Experience with server and desktop hardware
Experience with Microsoft server and desktop operating systems
Experience with Active Directory- User Administrations, DNS Administration, DHCP Administrations, Group Policy Administrations
Experience with antivirus, anti-spam and backup software solutions
Knowledge of switching and routing technologies
Basic Knowledge of Microsoft O365 and Azure
Valid drivers license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
Ability to work a rotating on-call schedule in order to provide consistent client support

Responsibilities

Consult with Elevity management and senior level consulting engineers on technology solution decisions and provide applicable recommendations
Support diverse technology environments to include the server, workstation and general IT infrastructure needs of clients
Support standard and industry-focused software applications
Work out of Elevity Support Queues both Remotely and Onsite to resolve client technical issues
Generate detailed network and technical documentation
Provide responsive, professional and highly-personable support
Perform internal and client-facing administrative tasks efficiently and reliably
Solve challenging technical issues through completion with senior level Consulting Engineers
Setup and troubleshoot server and desktop hardware
Maintain with and troubleshoot Microsoft Server and desktop Operating Systems
Install and administrate Anti-Virus, Anti-SPAM and backup software solutions
Work with the Elevity operations, project management, sales team, technology partners, and clients in a generalist capacity
Install and maintain network hardware and software
Monitor networks to ensure security and availability to specific users
Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with Senior Engineers as needed.
Complete company provided trainings and certifications
Self-Schedule service calls on site/remote as needed for managed clients
Complete monthly maintenance reports for assigned clients