Technical Services Representative

Altium Packaging

About The Position

Enable growth, retain business, and eliminate defect losses by preventing and resolving technical challenges from Altium Packaging manufacturing through customers’ production lines and outbound supply chains. Apply technical expertise to ensure Altium Packaging products are suited to handling, filling, capping, labeling, and distribution rigors, so that flow of finished packaging to end markets is unimpeded. Can sit anywhere in the U.S. as this role requires 90% travel. Provide value-added services: Provide Technical solutions to apply Altium Packaging’s manufactured products with customer base Work at customer sites to prevent or resolve problems using Altium Packaging products in fill line equipment. Find ways to improve fill line operation and/or change Altium Packaging designs or products to ensure flow to customers’ outbound supply chain Support customers’ continuous filling line performance improvements Lead cost reduction for Altium Packaging and customers: Offer suggestions & make physical changes within our Altium Packaging plants to improve throughput or efficiencies by fixing, changing, combining lines and equipment Work with vendors on job sites to provide oversight and improve our speed to market Consult with product designer to ensure manufacturability and functionality of packages Lead safety mindset within Altium Packaging and customer: Call attention to safety deficiencies wherever we find them in house or at a customer location Ensure safety in all work Create customer loyalty: Listen carefully, respond quickly, promote Altium Packaging within the customer plants, be honest about the issues they encounter and address each one responsibly Troubleshoot customer problems unrelated to Altium Packaging products and offer solutions that may increase efficiencies, lower operational costs, and reduce “shrink” to cost and support customers’ growth. Additional tasks: Qualify product in commercial start-ups throughout the supply chain Perform and support Plant audits in Altium Packaging and the customers Manage the maintenance of Altium Packaging-owned assets, including filler and capper maintenance and service Solve capping and filling issues Reasonable mandatory overtime may be required due to business needs.

Requirements

Five or more years experience in field service and interaction with customers in a manufacturing environment.
Excellent communication skills are required.
The technician must be able to read and comprehend instructions, short correspondence, forms, and memos and be able to complete forms and reports in English.
The technician must also be able to interpret and explain policy.
Travel 90%

Responsibilities

Provide Technical solutions to apply Altium Packaging’s manufactured products with customer base
Work at customer sites to prevent or resolve problems using Altium Packaging products in fill line equipment.
Find ways to improve fill line operation and/or change Altium Packaging designs or products to ensure flow to customers’ outbound supply chain
Support customers’ continuous filling line performance improvements
Offer suggestions & make physical changes within our Altium Packaging plants to improve throughput or efficiencies by fixing, changing, combining lines and equipment
Work with vendors on job sites to provide oversight and improve our speed to market
Consult with product designer to ensure manufacturability and functionality of packages
Call attention to safety deficiencies wherever we find them in house or at a customer location
Ensure safety in all work
Listen carefully, respond quickly, promote Altium Packaging within the customer plants, be honest about the issues they encounter and address each one responsibly
Troubleshoot customer problems unrelated to Altium Packaging products and offer solutions that may increase efficiencies, lower operational costs, and reduce “shrink” to cost and support customers’ growth.
Qualify product in commercial start-ups throughout the supply chain
Perform and support Plant audits in Altium Packaging and the customers
Manage the maintenance of Altium Packaging-owned assets, including filler and capper maintenance and service
Solve capping and filling issues