TECHNICAL SERVICES SUPERVISOR

Compass Group•New York, NY

9d•$80,000 - $85,000

About The Position

The Supervisor of Technical Services is responsible for programming, maintaining, troubleshooting, and supporting all point‑of‑sale, mobile/remote ordering, BOH order processing systems and catering menu booking software. The supervisor supports both new installations and day‑to-day operational updates and issues to keep our operations running smoothly and with accuracy. They also support basic on-site how-to training for unit managers including basic pricing updates, sales reporting, etc. When these services are not in demand, this role will support unit operations, including running shifts and covering unit manager vacancies at client locations. As a member of the Ace Team you will be responsible for supporting and/or managing Flik accounts. Being based in New York Metro area, you will mainly support units in the tri-state area. Additionally, you will be assigned to support non-local Flik locations requiring up to 25% travel. Ace schedules vary each week based on business needs. The majority of the assignments fall between Monday through Friday. There will be periodic evening, weekend and holiday assignments given with advance notice.

Requirements

High school diploma or equivalent required; technical certification or associate degree preferred.
1–3 years of experience in technical support, POS systems, or restaurant technology (preferred).
1-3 years of experience working in food service operations preferred
1+ years of experience in management preferred
Strong customer service orientation.
Excellent communication and problem‑solving abilities.
Ability to prioritize tasks and work independently.
Comfortable working in fast‑paced food service environments.

Nice To Haves

Experience with foodservice POS platforms such as Toast, Micros/Oracle, MMHayes, or similar systems is a plus.

Responsibilities

Setup and Programming
Work closely with CDL and POS tech system vendors
Complete menu programming deliverables for new business related to POS, self-checkout, kiosk and mobile ordering, digital signage, catering software, etc
Support POS system upgrades.
Ensure accurate configuration of menus, pricing, and system settings as required.
Maintenance & Troubleshooting
Provide on‑site and remote support to resolve POS issues quickly and minimize downtime.
Support troubleshooting with hardware, software, payment processing, and connectivity.
Perform preventative maintenance and routine system checks.
Escalate advanced issues to senior technicians, vendors, or internal IT teams as needed.
Support & Training
Train managers and team members on basic POS functionality and troubleshooting steps.
Create or update documentation such as troubleshooting guides and setup procedures.
Vendor Coordination
Work with POS vendors, payment processors, and third‑party partners to ensure timely responses and resolutions for the operations
Assist in testing new software releases, system patches, and equipment.