Technical Solutions Engineer II
About The Position
Life insurance is one of the world's most important products. It's also one of the hardest to build, distribute, and modernize. Bestow exists to change that. Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers. Our platform unifies the fragmented, legacy value chain, enabling carriers to launch products in weeks instead of years. Carriers choose us to scale and operate at unprecedented speed, powered by AI and automation. Bestow isn't selling policies. We're building the infrastructure that helps an entire industry move faster, reach more people, and deliver on its promise. Backed by leading investors (Goldman Sachs, Hedosophia, NEA, Valar, 8VC) and trusted by major carriers, Bestow is powered by a team that moves with precision, purpose, and heart. If you want to help reimagine a centuries-old industry with lasting impact, join us. Bestow offers flexible remote/hybrid work, meaningful benefits, equity, and substantial growth opportunities. Bestow participates in the E-Verify Program. ABOUT THE TEAM The Bestow Partner Support Team is a highly visible and essential cog in the engineering org. We work with all the engineering teams and in all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation to give as much time as possible to the rest of the org to create new products instead of having to fix issues with existing products. We also work directly with our partner’s engineers to ensure integration stays in optimal condition. Our influence plays a key role in our relationship with our partners.
Requirements
- General knowledge of programming languages (Python, Go, TypeScript, etc.)
- 2+ years of full-stack professional software development experience (preferably Python, Go, or TypeScript)
- Strong written and verbal communication skills, ability to explain complex technical issues to everyone from the super technical to layman’s terms.
- Strong understanding of the SDLC life cycle
- 2+ years experience using, querying, and debugging (APIs, SQL, etc.)
- Experience using a formal ticketing system such as Jira, Salesforce, ZenDesk, etc.
- An excitement for technology and a desire to learn and adapt in an ever-changing market.
Nice To Haves
- Atlassian suite experience (jira, confluence, salesforce, slack) is preferred.
- Experience working on APIs and/or event-driven systems is a strong plus.
Responsibilities
- Work jointly with external/internal engineers, product managers, customer experience, and account managers to assist in providing bug fixes and solutions as they arise with our products.
- Work closely with internal Product Managers to coordinate bug fixes and enhancements while helping to guide the internal engineering teams to understand external partner limitations and issues as they crop up.
- Maintain and build internal as well as customer-facing documentation (including but not limited to how-to and knowledge base articles).
- Monitor FTK services on a fixed cadence to ensure our product is never in a state that renders it unusable to our partners and their customers.
Benefits
- Competitive salary and equity based on role
- Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
- 100% paid-premium option for medical, dental, and vision insurance
- Lifestyle stipend to support your physical, emotional, and financial wellbeing
- Flexible work-from-home policy and open to remote
- Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
- Employee-led diversity, equity, and inclusion initiatives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
