Technical Solutions Manager – Digital Services

Vertiv • Westerville, OH

1d

About The Position

The
Technical Solutions Manager – Digital Services partners with Global and
Regional Offering Managers to lead Engineering teams through the end-to-end
execution and delivery of the service product lifecycle.

Requirements

• Bachelor’s Degree in Engineering or related technical degree;
• At least 5 years in technical product/services or directly related experience.
• Deep marketing experience with strong VoC knowledge
• Strong knowledge of relevant customer segments
• Technical expertise to translate customer needs/pain points to solutions.
• Strong written/oral communication, especially in communicating customer needs.
• Strong relationship management skills
• Very strong research and analytical skills.
• Effectively communicates technical information and complex ideas.

Responsibilities

• Translate high-level service offerings into detailed technical requirements and functional specifications in partnership with Product and Engineering teams.
• Assess the technical feasibility of proposed service features within current architectural constraints and identify required enhancements or trade-offs.
• Partner directly with Engineering teams to clarify requirements, resolve ambiguities, and remove technical blockers during development and release cycles.
• Collaborate with Product Owners to influence and prioritize the engineering backlog, ensuring appropriate balance between technical debt, infrastructure needs, scalability, and new feature development.
• Ensure all service offerings align with regional data privacy regulations and global security standards in coordination with Legal, Compliance, and IT Security teams.
• Monitor and analyze service performance metrics (e.g., latency, uptime, error rates, system utilization) and recommend improvements to ensure operational efficiency and reliability.
• Serve as the technical subject matter expert for assigned digital service products and broader data center industry applications.
• Drive cross-functional technical alignment by collaborating with engineering leads across business units to ensure interoperability, integration consistency, and architectural coherence.
• Work closely with System Architects to optimize the software stack for scalability, performance, and cost efficiency while supporting long-term platform sustainability.
• Partner with Offering Management and Sales teams to define success metrics, KPIs, and dashboard requirements to measure service adoption, performance, and business impact.
• Provide technical input into global portfolio strategy and go-to-market planning to ensure feasibility, scalability, and operational readiness.
• Develop and deliver technical enablement materials, including “train-the-trainer” content, to support sales, marketing, and regional teams.
• Prepare and deliver technical presentations, product demonstrations, documentation, and sales enablement tools to support customer engagement.
• Support complex customer opportunities and sales escalations by providing technical expertise, architectural guidance, and solution validation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level