Technical Solutions Representative

DXC Technology

2d

About The Position

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com. As a Technical Solutions Representative you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met. Candidate must live in Manitoba

Requirements

• High school diploma or G.E.D.
• 1-2 years of technical or customer support experience.
• Experience working with company products and operating systems.
• Experience with solving computer-related problems.
• Experience working with company escalation policy.
• Will require availability to work either Day, Evening or Night shift, including weekends.
• Interpersonal skills to interact with customers and team members.
• Strong communications skills
• Organization skills to balance and prioritize work.
• Good analytical and problem-solving skills.
• Leadership skills to mentor and provide guidance to less experienced personnel.
• Ability to work individually as well as in a team environment, work environment and office environment.
• Candidate must reside in Manitoba
• 7 x 24 8-hour shift

Responsibilities

• Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
• Resolve and/or refer more complex technical problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED