Technical Specialist 2 - San Francisco, CA

M.C. Dean, Inc•San Francisco, CA

About The Position

About M.C. Dean M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration. Why Join Us? Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries. We are seeking a Technical Specialist 2 to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets. The Technical Specialist is a system(s) specialist and Subject Matter Expert (SME). This role requires designing, evaluating and deploying security solutions and technology to sustain and improve our customers' physical security posture. This position requires in-depth knowledge and understanding of how to protect people and facilities by deploying tried and true solutions as well as cutting edge technology. You should be able to quickly and thoroughly understand customers’ needs and translate those into systems design and solutions that can be deployed at scale globally. The technical specialist will collaborate frequently with cross-functional teams to implement solutions and promote buy-in. Ability to drive productivity and exhibit professional development. This role allows the opportunity to become an expert in one or more technology sets in Physical Security: Access Control, Video Management (CCTV) and Unified Systems, Intrusion Detection, Perimeter Detection Systems, Biometrics and Devices Detection Systems and more. Develop further expertise on vendor software and hardware products, establish and foster vendor relationships, collaborate and work closely with vendor product teams to provide product evaluation feedback and contribute to improving deployed solutions for our customers. Have an understanding of the IT environments needed to operate in and collaborate with network security teams to securely deploy the best solutions. Work with a team of Security Engineers and Technical Specialists, System Administrators and other cross-functional teams to share your knowledge and gain an even deeper understanding of how large enterprises are secured.

Requirements

Demonstrate significant technical experience 2+ years of experience with Bachelor’s degree (Bachelor in Electrical and Computer Engineering, Computer Science, Systems Engineering, Information Systems, Data Analytics) or similar programs.
High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
The ability to work effectively in a fast-paced collaborative environment
Effective communication and presentation skills
Experience with Systems Engineering and Administration
Hands on experience designing and deploying Physical Security Systems
Application and System administration experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, updating lab and evaluation environments, upgrade and migration plans to implement new and improved systems.
Experience designing and maintaining engineering solutions
Requires system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions
Requires 2 + years of experience programming/administrating Physical Access Control Systems.
Requires basic knowledge of large-scale networking, VLANS, subnetting and routing.
Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision.
Support and author playbooks, white papers for information sharing and collaboration
Demonstrated background working with multidisciplinary teams.
Demonstrated time management and organization skills to meet deadlines and quality objectives.
Ability to travel domestically and internationally up to 25% of the time
Familiar with programs such as: MS Office Suite, MS SharePoint, AutoCad (or similar), Bluebeam

Nice To Haves

Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck and/or others.
Working knowledge and/or certification for general purpose operating systems and virtualization platforms (i.e. Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.).
Familiarity with physical security designs, standard operating procedures, and security operations
Programming and scripting experience (i.e. Javascript, PowerShell, Python), experience with systems integration tools and protocols (e.g. APIs, SOAP and REST, XML/JSON), database design and query development.
Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP and others).
Certification in CCure 9000 Access Control System, Lenel or others
Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis or others
Experience and knowledge of networks, network equipment and administration
Experience and knowledge of Windows and/or UNIX Operating Systems
Experience and knowledge of virtualization and cloud environments
CCNA, CompTIA A+, CompTIA Network+ Certifications or similar

Responsibilities

Research, evaluations, development and design of new and existing security systems solutions.
Setup, configuration and integration of security solutions in lab and production environments.
Analyze and troubleshoot production physical security systems performance and recommend improvements.
Resolve complex system issues for physical security systems and networks
Triage customer requests and collaborate with Project Management and System Administration teams
Troubleshoot system performance issues and implement corrective actions
Perform preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks
Analyze and improve preventive maintenance checklists
General Maintenance and programming support of VMS & ACS infrastructure (servers, cloud infrastructure, edge hardware)
Develop basic drawings and ability to read and interpret engineering drawings.
Organize and prepare detailed documentation and dashboards of system performance, including service request records, and analysis
Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates
Perform technology evaluations, test and validation of innovative security solutions.
Communicate with customers, manufacturers, vendors, and technical specialists
Perform and manage Pre-Installation, Test and Check-Out (PITCO) on systems designs and equipment in a lab/pre-deployment setting.
Ensure test lab equipment and software is maintained and kept up to date.
Assist with technical input for Request for Proposals (RFPs) for new services or systems.
Provide training on newly deployed security systems to cross-functional teams, including the development of training documentation, videos, and other training tools.
Organize and prepare detailed documentation of solutions designs, features, test plans, solutions and pilot summaries, configuration and administration guides.
Interface with internal and external customers.
Coordinate with field personnel and/or engineering team to discuss any potential installation issues.
Document and provide updates to stakeholders and teams on progress, blockers and recommendations.
Present solutions and outcomes to stakeholders and leadership.
Effective communication with customers, manufacturers, vendors and system administrators.
Develop further expertise within the client’s environment.
Perform all duties with minimal direct supervision.

Benefits

A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
Open and transparent communication with senior leadership as well as local office management.
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid-time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave