Technical Support Advisor I

Electrolux Professional • Louisville, KY

2d • Hybrid

About The Position

At Electrolux Professional Group we hire to meet needs beyond tomorrow UNLOCK YOUR POTENTIAL At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomo Responsibilities

Requirements

• Basic computer experience, including spreadsheets and Microsoft Office programs.
• Knowledge of ORACLE ERP is beneficial.
• Effective written and verbal communication skills.
• Strong phone communication skills, including prompt, courteous, and efficient service delivery.
• Ability to work independently with minimal supervision.
• Strong electrical and mechanical aptitude.
• Consistent follow‑through and attention to detail.
• Professional, approachable, and respectful demeanor. (Language modified for DEI neutrality.)
• Reliable attendance and punctuality.
• General knowledge of the company’s products.
• Ability to work effectively in a collaborative team environment.
• Trade school or factory training related to refrigeration, steam, or mechanical commercial equipment.
• Minimum 2–5 years of experience troubleshooting refrigeration, steam, or mechanical commercial equipment.

Nice To Haves

• Knowledge of ORACLE ERP is beneficial.

Responsibilities

• Provide technical assistance to customers, sales teams, and consultants, including troubleshooting, field installation guidance, start‑up support, and equipment recommendations.
• Support manufacturing teams with warranty, return, and product performance issues.
• Provide electrical, mechanical, and refrigeration assistance when required.
• Respond to customer service inquiries and resolve service‑related concerns.
• Coordinate and dispatch service calls.
• Review, evaluate, and process warranty parts and claims within established timelines.
• Organize and communicate warranty information to support corrective actions.
• Participate in occasional customer visits, which may require limited travel.
• Perform additional duties as assigned by management

Benefits

• Trust, ownership, and the opportunity to grow
• Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow
• The possibility to work hybrid and build a flexible worklife balance
• Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve
• Plus: country-specific perks and benefits designed to support your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees