Technical Support Analyst I, Technology Services

Jewish Family Service of San Diego • San Diego, CA

1d • $27 - $30 • Onsite

About The Position

The Technical Support Analyst I (TSAI) is a full-time member of the Technology Services team, reporting to the Manager of Technical Services. This role is responsible for the routine and complex installation, maintenance, and repair of assistive technology hardware, software, desktop computers, peripherals, and other technology services across a multi-site networked environment.

The TSAI serves as a primary point of contact for staff requiring support with Jewish Family Service technology. This position plays a key role in fostering strong client relationships and upholding the department’s commitment to responsive and effective technical support.

Requirements

• Minimum of five (5) years of experience providing hardware, peripheral, connectivity, and application support in a networked Microsoft Windows environment or Associate degree in Computer Science or a related field, plus a minimum of three (3) years of relevant technical support experience
• Advanced proficiency in Microsoft Office Suite and M365 environment
• Strong analytical and troubleshooting skills for resolving complex technical issues
• Experience managing Active Directory, Windows Server, and endpoint security tools
• Familiarity with VoIP systems, Teams Rooms, and audiovisual technologies
• Ability to maintain confidentiality, think critically, and exercise independent judgment
• Excellent interpersonal and communication skills, with proven ability to interact tactfully and effectively with individuals from diverse backgrounds
• Ability to work independently and collaboratively within a team environment
• Commitment to delivering high-quality customer service
• Strong attention to detail and organizational skills
• Experience working with diverse populations and fostering a culturally inclusive environment.
• A valid California driver’s license is required; local travel between JFS locations may be necessary
• Occasional evening and weekend work may be required

Nice To Haves

• CompTIA A+ Certification
• CompTIA Security+ Certification
• ITIL Foundation Certification

Responsibilities

• Provide technical support to users via phone, email, and in person.
• Process all Service Desk requests, triaging initial issues for resolution or escalation.
• Diagnose and resolve hardware, software, and other workstation-related technical issues.
• Serve as a consultant to staff and stakeholders by answering questions, troubleshooting problems, identifying hardware/software needs, and recommending solutions.
• Install, maintain, troubleshoot, and repair computer equipment, peripherals, and related technologies across a multi-site networked environment.
• Respond promptly to Service Desk inquiries and accurately document completed work. Ensure that all service requests are resolved in accordance with Service Level Agreement (SLA) guidelines.
• Coordinate requests for repairs, maintenance, equipment relocations, and software updates.
• Develop and maintain procedural documentation and knowledge base articles for both customers and support staff.
• Maintain department records and databases, including the Service Desk ticketing system, asset management system, hardware/software configurations, installation procedures, spare parts inventory, and software license records.
• Keep technical storage areas and workspaces organized and tidy.
• Collaborate with team members to continuously improve service delivery and internal processes.
• Become a Subject Matter Expert (SME) in one or more technologies.
• Interact with vendors for support and submit purchase requisitions as needed.
• Assist with network installation and maintenance tasks as required.
• Assist with large scale technology-related projects and initiatives.
• Support the AV needs of live, online, and hybrid professional settings and events
• Work independently and prioritize tasks based on business needs.
• Demonstrate the ability to work effectively both independently and as part of a team.
• Maintain regular attendance and punctuality.
• Performs other duties as assigned.

Benefits

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance
• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree