Technical Support Analyst
About The Position
We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters. In this position... As part of the Ford Customer Service Division (FCSD) strategy to reimagine the dealer support model, Service Engineering Operations is establishing a dedicated team to manage and resolve Technical Support Requests (TSRs) submitted by dealer technicians. This team is focused on delivering timely, high-quality technical guidance and ensuring a seamless, end-to-end support experience in close partnership with Technical Field Operations. The Technical Support Analyst reports to the Commodity Supervisor and is responsible for end-to-end case management of Technical Support Requests received from dealer technicians seeking technical assistance. This role provides remote diagnostic and repair guidance and maintains ownership of each case from initial contact through confirmed resolution.
Responsibilities
- end-to-end case management of Technical Support Requests received from dealer technicians seeking technical assistance
- provides remote diagnostic and repair guidance
- maintains ownership of each case from initial contact through confirmed resolution
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
