Technical Support Analyst
Avita Health System•Ontario, OH
23h•Onsite
About The Position
The Technical Support Analyst is responsible to deliver quality customer service by providing both phone and field service support to all employees and customers throughout the organization by independently analyzing, evaluating, and resolving complex problems.
Requirements
- Associates Degree – preferred or equivalent work experience/certification.
Nice To Haves
- At least 1, and preferably 2 or more years plus experience in a client facing position, call center, help desk or technical support environment or consulting experience.
- 2-3 years of experience in a related field, or equivalent combination of training and/or experience.
- Experience in a self-directed work environment
- Demonstrated ability to research and resolve problems using a variety of resources and tools.
- One year of previous experience or willingness to perform general administrative assistant duties.
- Demonstrated experience managing client/server applications.
Benefits
- Competitive wages and comprehensive benefits
- Generous paid time off (PTO) to support work-life balance
- Health, dental, and vision insurance options
- 403(b) retirement plans with up to 4% employer match
- Paid parental leave
- Pharmacy discounts for employees
- Free on-site parking
- Opportunities for professional growth and internal advancement
- Recognition programs, including the DAISY Nursing Award for excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
