Technical Support Analyst

United Fiber•Savannah, MO

About The Position

United Fiber in Savannah, MO is looking to hire a full-time Technical Support Analyst. Are you an exceptional problem-solver? Would you like to work for a company that will value your contributions? If so, please read on! This IT position earns a competitive wage of $28.00/hour plus a $4.00/hour shift differential for a total hourly wage rate of $32.00/hour. We provide fantastic benefits, including health, dental, vision, life insurance, employee assistance program, long-term disability, short-term disability, and tuition reimbursement. We also offer a parental leave, 401(k) match and pension program after the first year of employment. If this sounds like the right opportunity for you, apply today! ABOUT UNITED FIBER A subsidiary of United Electric Cooperative Inc, United Fiber is the premier fiber broadband provider in Northwest Missouri. We provide TV, phone, and high-speed internet to over 42,000 subscribers and our mission statement is to "enhance the rural way of life through United". Keeping our customers and communities connected is something we take pride in! We have a team of skilled employees who consistently strive to provide a top-quality customer experience. United offers a great benefits package, plenty of opportunities for growth and advancement, and an uplifting work environment in which all of our employees can thrive! A DAY IN THE LIFE OF A TECHNICAL SUPPORT ANALYST As a Technical Support Analyst, you work with a team of tier 2 technical support analysts. You provide support, technical assistance, and training to end users primarly via phone. You will provision, configure, and manage software used to support Help Desk functions for all Fiber-related services. You will assist our customers with any questions or issues they have with our products or services. As you take phone calls and respond to inquiries, you attentively listen to our clients and isolate the problems you can address. Because you are knowledgeable about field services and network operations, you are able to troubleshoot effectively and efficiently. Customer satisfaction is your top priority, so you are proactive about anticipating current and potential needs. You are motivated to develop your own skills, which you achieve by attending regular team meetings and training. You feel great about helping our ISP company provide exceptional customer service for our customers!

Requirements

High school diploma or equivalent
1-2 years of end user support/troubleshooting experience
Thorough knowledge of networking essentials, strong analytical abilities, and professional office experience
Valid driver's license
Ability to stand, walk, kneel, crouch, or sit for prolonged periods of time as well as the ability to lift and carry up to 50 pounds

Nice To Haves

A bachelor's degree and two or more years of experience are preferred but not required
Can you integrate business and industry knowledge into your job?
Are you able to build working relationships characterized by a high level of acceptance, cooperation, and mutual respect?
Do you flourish with both independent and collaborative work?

Responsibilities

Provide support, technical assistance, and training to end users primarly via phone
Provision, configure, and manage software used to support Help Desk functions for all Fiber-related services
Assist our customers with any questions or issues they have with our products or services
Attentively listen to our clients and isolate the problems you can address
Troubleshoot effectively and efficiently
Proactive about anticipating current and potential needs
Attend regular team meetings and training