Technical Support Associate (On-Site -in Alpharetta, GA)

Global Payments Inc.•Corpus Christi, TX

1d•Onsite

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Please note this role is On-site on our Windward Campus in Alpharetta, GA - schedule is M-F 8am-5pm. This role is not open to remote work. Summary of This Role Performs the installation, repair and preventative maintenance of edge of network devices (e.g. desktops, laptops, mobile devices, MACs) and related systems while ensuring all processes and procedures take into account company policy / standards and industry best practices. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to desktop or laptop computers, mobile devices, or related peripheral equipment.

Requirements

High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Experience providing technical support to end users on various devices, operating systems and peripherals
Experience in an Enterprise IT group preferred
Applicants MUST be authorized to work in the U.S. (U.S. Citizen or Green Card Holder )
We are unable to Sponsor or take over Sponsorship of an Employment and/or Student Visa at this time or any time in the near future for sponsorship.

Nice To Haves

A+, MCSE: Desktop Infrastructure

Responsibilities

Maintains the functionality and efficiency of computer and user objects in active directory while maintaining correct Organizational Units (OU).
Unlocks team member accounts, when necessary.
Prepares desktops and laptops by imaging devices in preparation for deployment and tests them for proper operation.
Maintains an image for hardware set-up.
Ensures thin client and Virtual Desktop Infrastructure (VDI) devices interconnect seamlessly with file servers, mail servers, etc.
Sets-up and configures appropriate hardware and software for new team members as primary specialist.
Responds to moderately complex technical issues surrounding desktop/laptop hardware (e.g. preliminary troubleshoot equipment to resolve issue, replacement of peripheral equipment where issue cannot be resolved) and Microsoft Operating Systems and/or installed software (e.g. basic software corruption) and follows through to appropriate resolution, with consideration given to creating a repeatable process and eliminating repeat problems.
Begins to service issues related to mobile devices and the MAC operating system.
Delivers replacement equipment, as needed.
Assists with projects by completing assigned tasks to ensure deadlines are met.
Assists with adherence to technology policies and compliance with all security controls.