Technical Support Associate - Commercial Lines

HUB International•Wilmington, MA

1d•$20 - $34•Hybrid

About The Position

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We are looking for a Technical Support Associate to join our Commercial Lines team on a Hybrid work schedule. Overview: Responsible for providing technical assistance and workflow support to the Commercial Service, Marketing and Production team.

Requirements

Work experience within an office environment
Ability to obtain a Property and Casualty license after hire.
Experience automated systems and Microsoft Office products.
Excellent organizational, interpersonal, communication skills and ability to work in a team environment.

Responsibilities

Support production and account managers with proposals and policy summaries.
Enter data as required by insurance company automation systems.
Handle correspondence and the clerical processing of accounts including applications, attachment processes, pre-renewal data collections and agency management system input.
Process certificate of insurance requests which cannot be forwarded to the certificate processing team.
Obtain and provide account managers, producers and marketing loss reports from our insurance carriers.
Process quotations and binders for Workers Compensation Pool business and Flood Insurance for Commercial Lines clients
Maintain cancellation/reinstatement system for commercial accounts.
Responsible for the invoicing of commercial policies.
Policy checking and endorsement processing of automobile and workers compensation insurance policies.
Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose.
Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service.
Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
Other responsibilities as assigned by Manager.