Technical Support Deployment - Bilingual in Chinese

Universal Processing•New York, NY

23h•Onsite

About The Position

The Technical Support Deployment role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.

Requirements

Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
Bilingual proficiency in Mandarin-Chinese is required.
Technically savvy with strong organization skills
Experience troubleshooting issues and achieving solutions
Able to take initiative to solve problem effectively
Self-motivated to learn new systems and installation of products
Able to accomplish tasks before deadlines and be detail-oriented
Able to work efficiently as part of a team and as an individual
Proficient with Excel and Word

Nice To Haves

Bachelor's degree in Computer Science, or the equivalent is preferred

Responsibilities

Program, configure, test and deploy payment technologies, including standalone materials, mobile payment devices, online gateways and POS systems
Perform quality checks to ensure devices are properly configured prior to shipment or installation
Assist with batch preparation and execution of deployment projects
Maintain accurate deployment records in the company CRM system
Maintain and update inventory records and assist with inventory organization
Support monthly inventory reporting and assist in preparing purchase plans for devices and supplies
Help ensure operational readiness for deployment activities
Provide daily technical support via tickets, phone, live chat, and email inquiries
Troubleshoot device, gateway, and POS-related issues and escalate complex cases when necessary
Provide timely local deployment support and rapid response for time-sensitive reseller and merchant requests
Document client interactions and resolutions in the CRM System
Provide basic pre-sale and post-sale technical assistance to Sales Agents
Assist in communicating technical requirements between merchants and internal teams
Support coordination to ensure deployment and client issues are resolved efficiently
Assist in ensuring payment devices and configurations follow company security standards and operational procedures
Support efforts to maintain stable and reliable payment operations during deployment and troubleshooting processes
Continuously learn about the company's hardware, software, and payment technologies
Participate in internal product training and assist with deployment or support-related projects as assigned