Technical Support Engineer - Intern

Veryable • Dallas, TX

153d • Onsite

About The Position

At Veryable we are building a platform that is transforming the manufacturing industry. We solve big problems, and in doing so, we provide a new way for people to find work, develop skills, and better their lives. We're proud of and excited about the work we do, and we are looking for passionate, driven software engineers to help advance and improve our work.

As a Technical Support Engineer - Intern at Veryable, you will be on the front line of all incoming support questions. You will leverage internal and external tools, as well as your technical knowledge, to debug problems, identify & reproduce bugs, and provide solutions to stakeholders. You will triage and escalate issues to other team members as necessary to ensure that we take care of every issue. Above all, you will work tirelessly to find ways to improve Veryable and minimize friction for all of our apps.

The ideal candidate thrives in a fast-paced environment, has great communication and interpersonal skills, curiosity, and a passion for problem solving. This position is a full-time role based in Dallas, Texas. We believe strongly in hands-on collaboration, and for the growth stage of our business we rely on in-office, in-person dynamics to ensure we can move at a high pace with efficiency.

Requirements

• Experience in product debugging and problem replication
• Excellent interpersonal and communication skills.
• Able to translate technical concepts to non-technical stakeholders.
• Comfortable with debugging.
• Multi-tasking technical support abilities.
• Ability to work independently and being a team player in a technology driven environment.
• Strong aptitude for learning new technologies.
• Motivated self-starter and self-learner, curious and keen problem-solver.
• Efficient and organized, good prioritization skills.
• Proficiency with relational databases, including writing SQL queries
• Familiarity with version control (Git & GitHub) for collaboration and code contribution
• Experience with API management tools (making and testing API calls)
• Basic coding experience

Nice To Haves

• Past experience working in L1/L2/L3 support environment
• Prior experience in monitoring tools such as LogRocket and NewRelic.
• Experience with cloud platforms such as Amazon Web Services (AWS)
• Experience with writing test cases or contributing to QA/automation
• Prior experience in contributing to bug fixes or small feature development

Responsibilities

• Debug problems
• Identify & reproduce bugs
• Provide solutions to stakeholders
• Triage and escalate issues to other team members
• Improve Veryable and minimize friction for all of our apps

Benefits

• Hands-on experience troubleshooting real issues by analyzing, reproducing, and resolving problems in a fast-paced environment.
• Exposure to REST APIs and contributing small bug fixes and improvements with engineering.
• Practical use of monitoring/observability tools (e.g., LogRocket, New Relic) and incident feedback loops.
• Cross-functional collaboration with Product, Operations, Platform, and Customer Support.
• Clear stakeholder communication to explain technical findings to non-technical teams.
• Ownership in Engineering Support by acting as the go-to for triage, incident response, RCA documentation, and follow-through on fixes that reduce repeat issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 101-250 employees